Job Details
Job Location
Erie West Town Health Center - 1701 W. Superior St - Chicago, IL
Salary Range
$24.00 Hourly
Description
Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.
Erie Family Health Centers, a top workplace in Chicago and suburbs, is looking for a valuable addition to our Clinical Support Staff Leadership team ! The team is seeking an outstanding Medical Assistant Supervisor to support our patients in the clinic. Medical Assistant Supervisors provide leadership and oversight to all medical assistants and other direct reports. Performs the responsibilities of a Certified/Registered Medical Assistant as well as those appropriately delegated by their site director. With the nursing staff, medical assistant supervisors are responsible for flow management.
At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie's Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee's biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.
Main Duties & Responsibilities

• The role will be a combination of administrative and clinical responsibilities, the exact breakdown will be determined by the health center operations (HCO) Director to best meet the needs of the site.
• Collaborates with providers and nurses in the delivery of patient care.
• Assigns and monitors duties and responsibilities of Medical Assistants
• Coordinates all hiring, onboarding, competencies, and continuing education based at the site for their direct reports. This includes ongoing needs assessments of training areas as well as ensuring current best practices are rolled out to the team.
• Serves as direct supervisor for MA Team Leaders, MAs, and other support staff, as necessary.
• Responsible for a fair and appropriate schedule of direct reports to ensure adequate support of provider activity.
• Responsible for ensuring all documentation of lab reconciliation, logs, and controls are completed as scheduled and in compliance with Erie policy
• Ensures stocking of rooms, keeps inventory, and completes orders for medical supplies, equipment, and vaccines utilized in the assigned clinical area or site.
• Performs regular scheduled performance evaluations and 1:1 meetings with direct reports. Fairly balances staff and clinic needs.
• Responsible for being a main point of contact for de-escalation of difficult situations
• Effectively manages conflict resolution in partnership with HCO Director or alone

Qualifications
Education

• High School Diploma required
• Associates degree, or additional education and/or training preferred
• Two or more years' experience as a MA required
• At least 1 year of MA experience at Erie required
• Current Basic Life Support Certification (CPR) required
• One or more years supervising medical assistants preferred
• Successful completion of Medical Assistant program required
• Certified or Registered by accredited agency required
• EMR proficiency highly desirable

Skills and Knowledge

• Ability to effectively assess new and existing staff skills and competencies, identify gaps and conduct necessary training.
• Ability to create/update standards that are measurable and objective and that can be used to track performance of medical assistant functions.
• Ability to utilize clinical systems, reports and data to monitor effectiveness of staff, equipment and processes.
• Ability to communicate effectively in speech and writing with individuals and groups.
• Ability to multitask and maintain a high level of organization for each task.
• Certification as a medical assistant by the American Association of Medical Assistants
• Bilingual a plus

COVID-19 vaccine documentation is required for all employees.