Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Greets visitors and participants in a friendly manner, determines reason for visit, and guides or directs them to the appropriate individual or location
• May review systems and information customers provide to ensure they are connected to staff on-site for appointments and other activities to meet their needs
• Collects information from customers and ensures that it gets to the right person/location/system
• Guards and protects the confidentiality of personal health and other identifying information at all times
• Coordinates with department leads to ensure customers are seen timely and that their needs are met
• Tracks customer wait times and makes recommendations for improvement
• Implements processes to continuously improve customer service
• Enters and/or updates customer information in required system(s) at each visit
• May make referral of customers to other providers, as needed, to meet individual needs
• Provides and/or coordinates the provision of accommodations to serve customers, including language accommodations
• Translates or interprets for customers as needed (or arranges for such services)
• Monitors lobby and/or reception area to ensure that required posters in required languages are in place, that customer materials are well-stocked at all times, and that reception area(s) are welcoming to customers and others
• Participates as part of the center’s overall engagement team to communicate issues and resolve any barriers to providing quality customer service
• The Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program provides a continuum of integrated services that evaluate the abilities and address the needs of Cash Assistance clients with medical and/or mental health condition(s) that may affect their employability. Clinical assessment processes determine clients’ functional capacity outcomes and ability to achieve the goals of wellness and employment or to apply for and receive federal disability benefits. The WeCARE program has been successful in assisting thousands of New York City clients with clinical barriers achieve self-sufficiency. The Company is a funded provider for WeCARE services through the New York City Human Resources Administration (HRA).

Qualifications

• High School Diploma or equivalent plus some post-secondary training or education preferred; or an equivalent amount of education and experience
• Experience in a fast-paced, team environment that is customer-focused
• Exceptional customer service and engagement skills
• Excellent organizational skills and strong attention to detail
• Experience in assessing the need for and making reasonable accommodations for customers is a plus
• Ability to use various electronic systems to carry out duties and responsibilities

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.