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Working for Equity Residential, a leading multi-family real estate investment trust, means being part of a community and striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together.
Our portfolio of high-quality properties in urban growth markets New York City, Boston, Washington DC, Seattle, San Francisco and Los Angeles provides homes where people most want to live, work and play.
We've got the best people in the business, and our experience shows in our dedication to our residents and in how much we value each other as colleagues.
The Customer Experience Coordinator supports the execution of customer experience initiatives and national events, aligning with the company’s goals to increase resident satisfaction and engagement.
This role supports both the implementation of customer experience projects and execution of national events. The coordinator facilitates project tasks and communicates issues and opportunities related to customer experience to sales leadership and business partners, including onsite team members.
This position requires an organized, analytically skilled, and self-motivated individual capable of supporting multiple projects simultaneously and adapting to evolving customer needs.
This role reports directly to the Director Sales & Customer Experience and also collaborates with and supports other individuals overseeing and implementing initiatives across the organization, including (but not limited to) : Property Management, Marketing, Property Operations, Information Technology, and Organization & Talent Development (OTD).
Please note : This position can be based out of our corporate headquarters in Chicago, however, it will also be considered for the position to be based remotely in another EQR market.
WHO YOU ARE
Organized, Flexible, and Adaptable. You have a keen eye for detail and pride yourself on delivering quality work. You multitask well, re-prioritize accordingly, and meet deadlines consistently.
You understand that the world does not exist through black and white lenses and embrace opportunity to live in the gray.
You keep your cool during stressful situations, remain resilient, and quickly find solutions. In other words, you are flexible and able to juggle the needs of changing priorities of the business.
A Collaborator and Trusted Team Player. You enjoy partnering with others whether internal or external and build constructive working relationships that foster cooperation in order to get work done and deliver great results.
You are united with teammates and follow through on commitments. Through your past experience, you’ve also built skills that help you effectively persuade and gain the support of others.
You understand executive language and thinking.
WHAT YOU’LL DO
REQUIREMENTS
Must be proficient in collecting and analyzing data.
REWARDS
We recognize everyone has different needs outside of work. That’s why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique options to employees, like adoption benefits and paid time off for community service projects.
To learn more, view our Total Wellbeing page
SALARY
$61,286- $84,268 / year
The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
Last updated : 2024-05-23
Full Time
$73k-101k (estimate)
05/25/2024
06/02/2024
equityapartments.com
CHICAGO, IL
1,000 - 3,000
1992
MARK J PARRELL
$1B - $3B
The following is the career advancement route for Customer experience positions, which can be used as a reference in future career path planning. As a Customer experience, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer experience. You can explore the career advancement for a Customer experience below and select your interested title to get hiring information.