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With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Service Desk Administrator in Plano, Texas.
What you'll do :
The Service DeskAdministratorprovides remote and onsite support for Windows-based computers, telephone systems and data / voice communications systems.
This position requires a mastery of the company’s business functions, applications and technology and provides exceptional customer support in a comprehensive and timely manner.
Your job will include :
Install, configure, troubleshoot and support all ELS employee hardware and software including windows-based desktops, laptops, tablets, smartphones, projectors, telecom handsets, headsets and A / V equipment.
Gather requirements and perform set up of workstations for equipment refreshes and on / off-boarding requests.
Deliver basic instructions and training for all supported applications and hardware.
Administer user accounts through Active DirectoryandO365, as well as other proprietary applications for all on / off-boarding and position change requests.
Provide Level I and Level II desktop and peripheral equipment support (e.g., printers, monitors, local area networks, scanners, fax machines, etc.) to remote end users.
Ensure timely resolution of requests : initiate service calls; prioritize and handle tickets from open through close; research technical issues;
escalate issues; document resolutions; and prepare service history reports.
Function as a liaison from the IT department to end users at property locations.
Work closely with other IT teams to resolve incidents as needed.
Provide updates and status briefings and maintain a log of support calls and activities.
Create Knowledge Base articles to document problems and solutions.
Maintain a professional and patient demeanor and provide exceptional customer service.
Participate in evening and weekend shifts, as well as on-call shifts, on a rotating basis.
Experience & skills you need :
Bachelor’s degree in Information Technology, or a related field, or an equivalent combination or education and experience.
A Certification and / or ITIL v3 Foundations experience or certification preferred.
MS Office 2007 Suite; and OS X and iOS.
Experience with a trouble ticket system, including entering tickets, distributing them to Level 2 and Level 3 support personnel and ensuring that they’re resolved in a timely and complete manner.
Exceptional customer service and problem-solving skills.
Ability to provide limited technical and IMAC support for computer hardware, software and operating systems, printers, PDAs, telecommunications equipment and circuits.
Working knowledge of the following : basic Windows operating system configurations, including domain registration, basic networking and printer configurations and network drive mapping.
Knowledge of Microsoft Software, Avaya, firewall software and virtual private networking; familiarity with Lucent Partner Systems preferred.
Meticulous attention to detail and the ability to meet deadlines and drive projects to completion.
Ability to travel up toXX%, sometimes with short notice.
In return for your excellent skills and abilities, we offer a comprehensive benefits package including : medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Last updated : 2024-05-12
Full Time
05/13/2024
08/09/2024
equitylifestyleproperties.com
MONEE, IL
3,000 - 7,500
1969
ERIC BAILEY
$1B - $3B
Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. We offer beautiful communities and parks in the most desirable locations, while offering various homes and camping options to meet a wide variety of our customers' needs. Over the course of nearly 50 years in business, we have carefully grown our portfolio into a network of premier manufactured home communities, RV resorts and campgrounds in the most desirable locations in the country. Today, Equity LifeStyle Properties, Inc. owns or has controlling int...erest in over 400 communities and resorts in 32 states and British Columbia with more than 145,000 sites.
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The job skills required for Service desk administrator include Customer Service, Problem Solving, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk administrator positions, which can be used as a reference in future career path planning. As a Service desk administrator, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk administrator. You can explore the career advancement for a Service desk administrator below and select your interested title to get hiring information.