1 Jr. Desktop Technician / Jr. End User Support Technician Job in Missouri, MO

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Jr. Desktop Technician / Jr. End User Support Technician

EPMA

Missouri, MO | Contractor

$52k-66k (estimate)

2 Weeks Ago

Jr. Desktop Technician / Jr. End User Support Technician

EPMA Missouri, MO

$52k-66k (estimate)

Contractor | IT Outsourcing & Consulting 2 Weeks Ago

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EPMA is Hiring a Jr. Desktop Technician / Jr. End User Support Technician Near Missouri, MO

One of our clients in Engineering sector has an opening of Jr. Desktop Technician / Jr. End User Support Technician.

Jr. Desktop Technician / Jr. End User Support TechnicianPosition Type: 6 months (Extendable)Location: Kansas City, MO – Onsite
NO C2C. No sponsorship, W2 only

Description

Assist with new hire desk setups, office/department move equipment connection.
Assist with departing customer hardware removal and stock organization.
Provide technical assistance and resolution as necessary with a strong emphasis on customer support, teamwork and a sense of urgency.
Provision, repair and refresh/replace computer systems and perform routine maintenance (Apple knowledge a plus but not required).
Advanced troubleshooting of hardware and technical incidents
Assume ownership, update and resolve tickets assigned individually or within a group queue.
Serve as direct point of contact for customers seeking technical assistance, in-person.
Ensure accurate inventory of devices, and their assignment to users, through detailed documentation in ticketing system.
Assist customers with installation of new software packages, based on licensing requirements.
Collaborate, coordinate and communicate with IT Service Owners for the resolution of complex issues.
All other duties as assigned.

Requirements:

High school diploma or equivalent, technical school or technical courses in computer repair a plus and may partially substitute for experience.
Minimum one-year related experience
Install, troubleshoot, repair and upgrade computer equipment. Lift and move equipment. Other duties as assigned.
Basic knowledge of computer hardware and operating systems.
Well organized, good communication written and verbal.
Ability to lift moderate-sized computer equipment.
Be available for mandatory after-hours/weekend support tasks as assigned.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.