Job Scope/ Summary:

Operations Manager at EPIC Waters will directly oversee the implementation, administration, operations, and on-going evaluation of all operating elements at American Resort Management, including all water attractions and general operations. The position serves as a member of the Executive Team and is an integral part of the entire strategic initiative. This individual is responsible for ensuring all staff and operating standards in all departments upholds the maximum level of safety, cleanliness, upkeep, efficiency and guest experience and satisfaction. The Operations Manager will directly oversee all revenue and yield management activities for all outlets at the property. This will encompass driving sales efforts, controlling costs by department, maximizing prices and yield strategy, working with all department heads to maximize their revenue potential. The Operations Manager will work closely with the sales and marketing team to maximize promotions and sales efforts. Must provide the example of Aloha Spirit in the building and coach all personnel in providing the same spirit.

Must have experience in Operations of Water parks, Food and Beverage, Retail, and Sales. Must have experience and knowledge of POS Systems both through admin functions and general user.

Essential Job Responsibilities and Functions:

· Assist with overseeing daily operations of all operations including Guest Services, Arcade, Aquatics, Maintenance, and F&B.

· Knowledge of water quality, testing and monitoring procedures and demonstrate ability to react, as necessary to water conditions.

· Serve as MOD on the water park floor for the majority of service time providing direction to staff and observing the operation. Rotating around all areas continuously and with full awareness of all activities.

· Assist the General Manager and Assistant General Manager with all daily operations and projects as assigned.

· Assists with projects and analysis that encourage the progression of EPIC Waters, and ARM, LLC corporate revenue management initiatives, constantly auditing daily operations.

· Lead team in periodic revenue management meeting with a report out and analysis on previous period (week, month, YTD) statistics, along with forecast review for the Waterpark.

· Work with sales and marketing effectively to maximize revenue opportunities.

· Weekly reports must be submitted to AGM/GM. Cash Handling, Staffing levels, CE updates, discount tracker.

· Monitors all Departmental focuses on staffing levels, service cues, uniform appearance, inventory levels properly stock, merchandise rotation, equipment inspections, cleanliness of the facility using all senses, and Aloha spirit being demonstrated.

· Balance the revenue and profitability of all revenue centers in relation to the goals set forth for the entire EPIC Waters operation, some include Dynamic Pricing, operating hours based on budget, monitoring ISD schedules (TX, AR, OK, LA, TN, MO) Sales and Marketing budget, plan and goals, outlet profitability, ramp up projections and ownership expectations.

Position Requirements (Knowledge, Skills and Abilities):

· Bachelor’s Degree from accredited college with concentration in Recreation, Public Administration or closely related field, AND three (2) years’ experience working in aquatics environment, and revenue management environment preferably with at least one (1) year of supervisory experience, OR an equivalent combination of closely related education, experience, work and training in an environment of similar size and scope.

· Lifeguard Instructor license preferred at time of hire, or must be acquired within 3 months of hire.

· Certified Pool Operator (CPO) of Aquatic Facility Operator (AFO) certificate preferred at time of hire, or must be acquired within the first 90 days.

· Proven track record of building a strong team, fostering an environment of respect, open communication, problem solving, priority for the guest and highest regard for life safety.

• Ability to effectively develop and deploy yield management strategies that support individual department goals, as well as corporate revenue management initiatives.
• High comfort level working in inventory management systems and POS systems.
• Strong written and verbal communication skills.
• Analytical mindset, ability to understand revenue trends and declines and adjust pricing structure and yield strategy as necessary.
• Strong knowledge and ability to use electronic media, marketing, and distribution platforms to generate incremental revenue for managed asset(s).
• Ability to analyze and interpret basic financial/market data.
• Ability to facilitate weekly yield management meetings, including establishing and prioritizing agenda items and collection of data to execute meeting effectively.

Working Requirements:

• Must have the availability work during normal operating hours of the waterpark.
• Must work weekends and holidays as needed, with minimal requests for extended periods of time off, especially during peak season. Any prior commitments must be discussed before start date.
• Must work 4 MOD shifts a week.
• This position will require the ability to work extensively with computer programs to track and update statistics and data. Must be able to think analytically with precision.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Grand Prairie, TX: Relocate before starting work (Required)

Work Location: In person