Supports business objectives through the following specialty areas: Supervisory Control and Data Acquisition (SCADA), Telecom, Fiber Communication, Control Systems, Communication Systems, Third-part application support.

Roles & Responsibilities:

* Acts as corporate support for all SCADA and Controls applications across departments

* Handles day to day administration, monitoring and support of the SCADA and control systems (data historians), devices and field communications infrastructure.

* Ensures proper installation, operation, maintenance and support of Targa's Data Historians and associated hardware and software

* Manages and maintains SCADA/Automation processes and reports

* Develops and maintains enterprise level reporting for system analysis use.

* Sets up and maintains all user access and security role changes for the SCADA systems

* Sets up and maintains DR (disaster recovery) processes for the control systems.

* Oversee vendor resources on projects

* Assists in the implementation of new software/systems

* Provide functional and/or technical direction/assistance for assigned applications.

* Monitor incoming service requests and incidents for assigned application(s)

* Investigate and diagnose service requests or incidents per their priority/rank and identify the resolution and/or issue

* Work directly with users to identify and resolve issues adversely impacting business processes

* Define/develop technical solutions ensuring considerations for system stability, performance, and ongoing maintainability

* Identify solution alternatives to address issues raised throughout service request or incident lifecycle

* Utilize 3rd parties and vendor support as defined within existing support arrangements and escalate additional (billable) support to appropriate IT management for approval

* Adheres to and champions the IT Governance programs (e.g., change management, communication, and release management)

* Complete high-level designs and associated estimates to meet defined requirements

* Monitor application backlog (service requests, incidents) and keep open items updated with current efforts

* Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy

* Develop documentation and provide training to users as appropriate

* Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications

* Provide input to IT Project Management Office to support clear and concise requirements definition

* Assist team members handling major incidents for assigned applications; identify the root cause and short- or long-term solutions

* Informally mentor less experienced team members on an as needed basis

* Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management

* Develops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction