4 Guest Service Agent Jobs in Beverly, CA
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EOS Hospitality is Hiring a Guest Service Agent Near Beverly, CA
DescriptionL’Ermitage Beverly Hills has been a part of the fabric of Beverly Hills since 1975. We embrace the qualities of a warm, welcoming residence with our signature all-suite offering, residentially inspired layouts, unique art collection, top-of-the-line amenities, and service points that feel impossibly (and perfectly) tailored. When you are here, whether as a guest or a team member, you are home.
Be part of the L’Ermitage team! Full-time employees are eligible for Paid Time Off, Medical, Dental, and Vision Benefits, and 401k Match. We provide free parking, free metro/bus passes, uniforms, and free shift meals!
The Guest Service Ambassador is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors.
What will you be doing?
- Maintain and execute 5-star Forbes and 5 Diamonds AAA standards.
- Maintain complete knowledge of hotel operations, scheduled daily activities, and room product.
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Ascertain callers' needs through open-ended questions.
- Describe room accommodations and all amenities.
- Obtain all designated information to book a reservation.
- Accommodate special requests and designate such in system following hotel SOP’s.
- Access guest history records to best service guests; maintain accurate information in guest history files.
- The ability to exercise the personal discipline and extra diligence to assure that projects are completed on timely basis.
- Resolve guest complaints, ensuring guest satisfaction.
- Obtain assigned bank and ensure accuracy of contracted monies. Always keep bank secure.
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
- Present folio to guest and resolve any disputed charges.
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
- Perform additional duties, as assigned.
- High levels of patience, tact, and diplomacy.
- Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines.
- Strong knowledge of Opera, Synxis, Revintel & Microsoft Outlook is a plus.
- Possess an eye for the smallest detail and maintains a keen sense of urgency.
- Ability to think clearly, remain calm, and resolve problems using good judgement.
- Communicate clearly, concisely, and openly.
- Written communication in a clear and concise manner.
- Exude high energy and demonstrate a knack for building rapport with guests and colleagues.
- Exhibits organizational abilities and shows a natural skill for multi-tasking, prioritizing, and anticipating needs.
- Satisfactorily communicate with guests, management, and co-workers to their understanding.
- Fluency in English both verbally and non-verbally, fluency in additional languages a plus.
- Ability to maintain confidentiality of guest information and pertinent Hotel data.
- Flexible schedule - willing and able to work shift duties that may include evenings, nights, weekends, and holidays.
- Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
- Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis.
- Must be able to stand and exert well-paced mobility for up to 8 hours in length.
- Education: College degree preferred.
- Experience: 1 to 2 years of previous experience in a similar position in a luxury hotel preferred.
- Grooming: All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).
Hourly Rate: $24.02
Job Summary
Full Time
$31k-41k (estimate)
05/21/2024
05/28/2024
The job skills required for Guest Service Agent include Guest Service, Housekeeping, Confidentiality, Billing, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
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