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Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting.
Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre is a family-oriented organization that provides great flexibility in professional growth, offers resources for individual success in a team environment, and recognizes the importance of work-life balance.
We are excited to add a new Service Desk Technician to our team of IT experts. If you'd like to join a dynamic organization and have the opportunity to stay on the cutting edge of new technology while constantly being exposed to new environments - this is the place for you!
What you'll be doing :
With your expertise in technology, you'll serve as the first point of contact for customers seeking technical assistance over the phone or email .
You will perform remote troubleshooting through diagnostic techniques and pertinent questions to determine the best solution based on the issue.
You will direct any unresolved issues to the next level of support personnel. On a regular basis, you will collaborate with other Entre departments to provide feedback or suggestions on possible improvements or procedures.
What we're looking for :
You're a self motivated person with a strong customer service background and problem-solving ability. You're able to walk a customer through the problem-solving process in language people understand.
You'll need to have :
Proven experience as a help desk technician or other customer support role.
Strong Windows Operating XP, Win 7 Win10
Microsoft 0365 experience
Tech savvy with working knowledge of office automation products, databases and remote control.
Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English.
Excellent communication skills.
Customer Service mindset.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
At Entre, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Last updated : 2024-05-21
Full Time
Retail
$49k-61k (estimate)
05/21/2024
08/21/2024
entrecs.com
ROCHESTER, NY
50 - 100
1984
ANDRE GODFREY
$10M - $50M
Retail
For over 30 years businesses have relied on Entre Computer Services for wide-ranging technology services. From IT Managed Services and Web & Application Development to Network Services and Computer Products no other provider combines all these essential technical services under one organization
The job skills required for Service desk technician include Help Desk, Customer Service, Service Desk, Problem Solving, Computer Systems, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
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Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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Career tips from people on Service Desk Technician jobs
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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