Job Summary :

Department : HVA Medical Group

Location : Wayne / Clifton

Status : Full Time

Shift : Days

Hours : 40

Job Essentials :

• Greets patients and visitors in a prompt, courteous, and helpful manner, as well as to demonstrate effective communication skills with patients, visitors, co-workers, physicians, and other departments in accordance with Service Excellence Standards.
• Registers all patients in EMR. Includes retrieval of all demographics, financial and insurance information from patients.

Secures all necessary signatures on required forms, and all check-in / check-out processes.

• Answers incoming calls, screens calls, takes messages, and provides information to the appropriate care team.
• Demonstrates appropriate and courteous telephone etiquette during telephone exchanges.
• Assists with booking patients in scheduling appointments to ancillary labs etc.
• Treats all individuals with respect including but not limited to patients, visitors, physicians and co-workers by using our G.

R.E.A.T communication standards and abiding by HIPAA.

• Sorts and delivers mail, medical records, and other correspondence.
• Attends meetings as required and participates in departmental quality assurance endeavors.
• All other tasks as assigned.

Education Requirements :

• High School Diploma or Equivalent
• Must be fluent in English and Spanish

Last updated : 2024-05-12