Description

Who We Are

Engaging Solutions is what we are, and what we do! Our mission is to provide tailored business solutions that improve the quality of life for everyone in the communities we serve. That commitment is accomplished through our core values: People, Impact, Community, Equity & Integrity. What makes us unique is we are small enough to be flexible, large enough to deliver excellence, and agile enough to adapt to any organization’s needs.

We offer competitive pay, excellent benefits, and a wholistic approach to work life balance including work from home opportunities. It’s no wonder Engaging Solutions has been selected as one of Indianapolis’ Top Workplaces (Indy Star 2016, 2017, 2018, 20219, 2020, 2021 & 2023) and is ranked as a Fastest Growing Business by Fortune Magazine!

Position Responsibilities

• Manages day-to-day operations on established Outreach programs by identifying, developing, and managing a prioritized portfolio of client partners 
• The Program Manager maintains accountability for the achievement of program(s) goals and staff compliance with organization, client goals and deadlines (e.g., certifications, trainings, standards, and benchmarks)
• Develops and leverages community partner relationships within and across constituencies, identifying opportunities to secure community partner action plans for expansion of association programs and services
• Hires, and trains new staff 
• Supervises staff according to company policies, monitors direct staff and their hours ensuring effective staffing
• Establishes and manages performance expectations, mitigates team conflict and communication issues
• Operates as a part of the team by providing program coverage as needed
• Demonstrates effective management as evidenced by timely and thorough follow-through on assignments
• Participates in the development, implementation and evaluation of goals, objectives, and policies for the outreach staff
• The Program Manager assists in the development and administration of the assigned program budget, monitors and approves expenditures and recommends adjustments as necessary
• Conducts research into programs designed to address the target population and community outreach programs
• Develops and conducts analysis of data for preparing reports to better support implementation
• Assists in the planning and scheduling of community meetings and attends meetings, as needed
• Conducts ride-a-long assessments with remote staff while utilizing various job coaching techniques
• Other duties as assigned

Requirements

Minimum requirements:

• Bachelor’s Degree in social work, Health Administration or a closely related field is highly preferred 
• Two – four years of experience in marketing, community outreach and/or human services planning and development. Or Four (4) years of related experience; or any combination of education and experience, which would provide an equivalent background 
• Two years supervisory experience required 
• Working knowledge of community-based populations, medical conditions and/or disabilities
• Medical Management Background 
• Medicaid Managed Care Experience
• Quality/HEDIS Experience preferred
• Case Management Experience preferred
• Ability to travel and conduct territory visits, as needed
• Ability to train staff with strong presentation skills
• Strong Analytical Skills to include performance reports and scorecards
• Experience with conducting Health Risk Assessments and managing remote teams
• Must have the ability to obtain a valid Indiana Driver’s License and have access to reliable transportation
• Must be willing to develop relationships within local communities and have strong presentation, interpersonal and communication skills
• Must have good organizational skills and be able to work independently and effectively 
• Ability to handle protected health information and personal identifiable information in accordance with HIPAA requirements.

Competencies Required:

• Exceptional interpersonal skills
• Advanced organizational skills
• Advanced computer skills
• Effective presentation skills
• Excellent communication skills
• Integrity
• Respect for confidentiality
• Problem solving
• Coalition builder
• Sound judgment and decision- making skills
• Self-motivated
• Ability to grasp new concepts quickly
• Advanced computer skills (Microsoft applications)
• Critical thinking
• Results oriented
• Team work

Supervisory Responsibilities

This position will supervise a team of Certified Health Workers. 

Physical Demands/Work Environment:

The position can range from sedentary with long period of sitting and working at a computer or driving various distances. Manual dexterity is required to type and operate office equipment. When attending events, may be required to stand or walk for a long period of time. Ability to lift up to 25 pounds.

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Must be licensed to operate a motor vehicle which requires visual acuity. 

The position requires the individuals to obtain and exchange information and assist the staff with resolving simple to complex issues. The work requires frequent communication, requires the ability to express self and receive information.