Job Title : Credit & Collections Analyst

Department : Credit and Collections

Reports to : Manager Credit & Collections

Definition of Enesco's Business :

Enesco, LLC is a well-known, recognized international leader in the gifts and home décor industry. Operating under the brand and portfolio trade names of Enesco Gift and Department 56, Enesco is renowned for designing, licensing, producing, and distributing creative, fun, and engaging consumer products.

Enesco's portfolio includes some of the most recognized Company-owned brands such as Department 56 and The Original Snow Village, Possible Dreams, Our Name is Mud, Michelle Allen Designs, and Izzy & Oliver, as well as iconic licensed brands including Jim Shore, Disney, Lolita, Etta Vee, Grinch, Harry Potter, Sanrio, and Britto.

With over 60 years of experience, Enesco markets and distributes its products to a wide variety of specialty card and gift retailers, home décor boutiques, national retail chains, and direct-to-consumer retailers through its own dedicated headquarters, field, and in-house salesforces together with international distributors and eCommerce channels in over 50 countries serving markets in the United States, Canada, Europe, Asia, South America, and Australia.

Enesco's international headquarters is located in Itasca, Illinois, a suburb of Chicago, with subsidiaries and business units in the United Kingdom, France, Canada, and China.

For more information, visit

Position Summary :

Responsible for the day-to-day functions of credit and collections for key retailer accounts at Enesco US, Enesco Canada, and Enesco Asia.

Essential Functions / Major Responsibilities :

• Utilize customer contacts and vendor portals to collect amounts due Enesco from its customers
• Manage all functional aspects of credit and collections for Enesco sales to Amazon
• Make daily contacts via vendor portal, emails, and calls to customers' Accounts Payable Accounting departments regarding any past due or dispute-related items
• Evaluate account chargebacks and deductions, working with Sales and Operations teams as needed, to credit account with accurate coding for approved deductions and to collect from account for unapproved chargebacks / deductions
• Provide credit hold information for the HQ Sales team, explaining the reason and the actions being taken
• Collaborate with Finance on accrual for retroactive rebates and allowances
• Pursue continuous improvements of processes (e.g., collaborating with Operations on logistics process improvements and with IT on EDI and system reporting improvements)
• Review AR aging routinely and provide past due updates to management through monthly reporting and on an as-needed basis
• Perform and complete ad hoc projects

Experience, Competencies, and Education :

• Bachelor's degree in business, accounting, finance, or related field
• More than 5 years' experience in Credit & Collections with a strong background in Consumer Goods
• Experience collecting from Mass and Department Stores
• Experience in EDI and Routing Guides
• Experience collecting from Canadian and Asia Pacific customers a plus
• Average knowledge and expertise with MS Excel, Word, and Outlook
• Demonstrated competency in both oral and written communication for both internal and external personnel at various levels
• Ability to work both independently and in a team environment in order to achieve personal and team goals and complete assignments within established time frames
• A positive and forward-looking attitude, strong organizational skills, and ability to prioritize

Last updated : 2024-04-28