Job Description:

Service Manger

Sibley, IA

Come and work for one of the largest and most successful energy co-ops in the Midwest! We are continually growing and looking for the right person to join our team for a life-long career. We offer competitive wages, bonus incentives, an excellent retirement package, life & health insurance, PTO, supplemental insurance and much more!

Position Overview:

The Manager of Auto Mechanic, Diesel Mechanic, and Tire Shops oversees the efficient operation of multiple automotive service centers. This role involves managing a team of mechanics, ensuring high-quality service delivery, and maintaining customer satisfaction. The manager is responsible for both administrative tasks and technical aspects of the business.

Key Responsibilities:

Team Management:

• Supervise and lead a team of auto mechanics, diesel mechanics, and tire technicians.
• Recruit, train, and mentor staff members.
• Schedule work shifts, allocate tasks, and monitor performance.

Service Quality and Efficiency:

• Ensure that all repair and maintenance services meet industry standards and safety regulations.
• Monitor service quality, accuracy, and timeliness.
• Implement process improvements to enhance efficiency and productivity.

Customer Service:

• Interact with customers, address inquiries, and resolve complaints.
• Maintain a high level of customer satisfaction.
• Provide accurate estimates for repairs and services.

Inventory and Supplies:

• Manage inventory levels for spare parts, tires, and other supplies.
• Coordinate with suppliers to ensure timely availability of necessary items.
• Optimize inventory turnover and minimize wastage.

Financial Management:

• Prepare budgets, track expenses, and manage costs.
• Monitor revenue, profit margins, and financial performance.
• Implement pricing strategies for services and products.

Technical Expertise:

• Stay updated on automotive industry trends, technologies, and best practices.
• Troubleshoot complex mechanical issues when necessary.
• Collaborate with mechanics to diagnose and repair vehicles.

Safety and Compliance:

• Ensure compliance with safety protocols, environmental regulations, and workplace policies.
• Maintain a safe working environment for staff and customers.
• Address any safety concerns promptly.

Marketing and Business Development:

• Develop marketing strategies to attract new customers.
• Communicate with Marketing Director to promote services through advertising, social media, and community outreach.
• Identify growth opportunities and expand the customer base.

Qualifications:

• Education: High school diploma or equivalent (associate’s or bachelor’s degree preferred).
• Experience:
• Minimum of 5 years of experience in automotive repair and maintenance.
• Previous managerial experience in an auto repair shop or related field.

Skills:

• Strong leadership and communication skills.
• Proficiency in using automotive diagnostic tools and software.
• Knowledge of diesel engines, tire services, and general auto repair.
• Business acumen and financial management abilities.

Additional Information:

• Work Environment: The manager will split time between the office and the shop floor.
• Working Hours: Typically full-time, including weekends and evenings as needed.

Certifications: ASE certifications or relevant industry certifications are advantageous.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Weekends as needed

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift

Ability to Relocate:

• Sibley, IA 51249: Relocate before starting work (Required)

Work Location: In person