300 Member Service Representative Jobs in Houston, TX
Energy Capital Credit Union is Hiring a Member Service Representative Near Houston, TX
**Member Service Representative**
Northwest Houston, Texas Compensation **15.50** To assist members and potential members with their financial needs using Premier Service, Integrity Service and Member Advantage techniques and performing a variety of duties in support of branch operations including, but not limited to, opening new accounts, renting and granting access to safe deposit boxes, processing member transactions, assisting members with lending needs and responding to member needs for information and assistance with their credit union business.
Essential Functions & Responsibilities:
* Receives and processes financial transactions, including, but not limited to deposits, withdrawals and loan payments. Sells negotiable instruments. Balances cash drawer and makes settlement of branch activities. Based on other branch assignments, may be responsible for balancing such items as branch vault and negotiable items.
* Assists members with opening and closing accounts, answering questions about products and services and resolving problems that are within their authority levels. Refers problems that are beyond their authority to Senior or Supervisor possessing the necessary authority level. Identifies cross-sell opportunities and cross-sells services to members. Documents cross sales in CRM pipeline. Manages own CRM pipeline regularly.
* Assists members with entire loan process. Works with members to evaluate their loan needs; prepares and/or reviews all loan documents for completeness and accuracy; loads loan request to be reviewed for decision; explores alternatives for members if loan is denied or another product that would be more beneficial. Loads loan request to be referred for decisions, may review documents for completeness and accuracy as well as funding ability.
* Performs a variety of miscellaneous duties including serving greeter, typing, filing, computer input and answering the telephone.
Desired candidate will
* be available to work Saturdays, as scheduled.
* have a minimum of six months of *bank or credit union experience* with prior cash handling experience. Must be able to accurately and efficiently count money and make change.
* have a high school diploma or GED
* have a satisfactory credit history
* have basic knowledge of Word, Excel and Outlook
* have good communication skills
* be willing to provide prompt, accurate, courteous, friendly, timely and professional service to all members and ECCU employees.
* be willing to maintain a professional appearance, demeanor, and work environment
* be willing to maintain a dependable record of attendance and timeliness
* preferred Bilingual
Location Houston, Texas Compensation 15.50
Job Summary
Full Time
$33k-40k (estimate)
05/02/2024
05/15/2024
eccu.net
HOUSTON, TX
50 - 100
1934
Private
ANN-MARIE PIRES
$5M - $10M
Banking
Related Companies
The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.
