Customer Service Officer - Rostering

At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality.

Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. When you join our team, you are contributing to support individuals with disabilities to live, learn, work and flourish.

Our team embodies our purpose daily, embracing diverse ideas and perspectives that enrich our culture. We call ourselves #teampossible!

At Endeavour we offer a range of employee benefits including :

• Salary Packaging Benefits! Package up to $15,900 of your annual salary tax free.
• In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
• An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members.
• Discounts on Corporate Private Health Insurance Plans, white goods, and appliances.
• Paid Parental Leave.
• Reward and Recognition Program.
• Free flu vaccinations.

Highlighting the importance of this role :

We have an exciting opportunity for a Customer Service Officer to join our Business Excellence team in Mackay , specialising in Rostering .

Reporting to the Rostering Team Leader, you will support the review, coordination, and optimisation of staff rosters within your allocated Service Delivery region.

This integral position, aims to facilitate staff mobility, using skilful scheduling, ensuring our team is aligned to meet the needs of our valued customers.

In this varied role, you will :

• Provide a customer experience in line with Endeavour Foundation’s Values and behaviours, ensuring customer needs are met.
• Utilise various forms of communication including phone, email, workspace chat, video conferencing and message apps to respond to customer enquiries.
• Carry out day to day scheduling of staff to cover unplanned changes in employee availability including personal leave and emergency replacement.
• Ensure that rosters accurately align with clients NDIS plans and funding, ensuring effective support delivery.
• Foster a culture of collaboration with your peers and your teams, leading to a co-create and co-deliver approach to delivering the best outcomes for our customers.

What you can bring to the team

• Certificate III / IV in Business Administration or previous Community / Aged Care / Disability experience in a customer / client focused role is desirable.
• Experience coordinating rostering / scheduling services in a large multi-faceted organisation will be highly regarded.
• Proven experience in a customer service role, managing competing priorities and completing tasks within crucial timelines.
• Previous experience in a NDIS environment is an advantage.
• Demonstrated high level verbal and written communication skills to develop and maintain strong customer relationships and deal with customer issues sensitively and assertively to establish good customer focused.
• Proven ability to work in a team environment and build collaborative relationships with customers and colleagues to achieve optimal business outcomes.

How can you join Endeavour Foundation?

Please note, before commencing with Endeavour Foundation, you will be required to undertake a "Fit2Work" National Criminal History Check, hold or be willing to obtain a Working with Children Check (Blue Card) and NDIS Worker Screening Check / Yellow Card.

If this is the opportunity for you, click Apply’ below. We look forward to hearing from you!

Position Description

Last updated : 2024-04-25