Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Summary Description

 This position courteously and professionally contacts and communicates with providers to obtain required medical record documentation as early as possible. The CSR works in a fast-paced challenging environment using clear, concise descriptions of the requested provider documentation.

Responsibilities:

• Requests records and information from Providers

  Responds to telephone inquiries promptly, professionally, and efficiently to provide resolution

  Analyzes provider questions to determine best use of resources to resolve the situation

  Serves as liaison between the providers and the various departments or team members in response to inquiries

  Professionally responds to all written inquiries (letter, fax, e-mail)

  Processes rejected records that do not meet initial inspection criteria and contacts Providers to resubmit legible copies

  Assists the providers in identifying what is being requested and answers their queries

  Processes and verifies received records through provider communication indicating when invalid documentation is replaced or ready for assignment

  Maintains competency and attends required education and training programs

  Complies with all departmental protocols, policies and procedures

  Performs other duties as assigned by Call Center Manager/Medical Records Supervisor

Qualifications

Requirements:

• • Proficiency with computers and computer software, specifically MS Word and MS Excel

  • Ability to work within a call center environment and handle multiple phone lines throughout the business day

  • Ability to be able to speak clearly and articulate in a professional manner

  • Maintains a neat, organized work area

  • Ability to work with others in a team environment

  • Familiarity with department equipment (computers, copiers, fax machines, scanners)

  • Ability to perform record imaging after training

  • Ability to do record filing and retrieval

  • Knowledge of medical record processing and procedures

  • Knowledge of medical terminology

  • Knowledge of healthcare and Medicare forms, documentation, and facilities

  • Optional - Bilingual (Spanish) CSR - must be fluent in speaking, reading and understanding the Spanish language.

 Qualification:

 High school diploma or a G.E.D, 6 month to 2 years of customer service, call center and/or medical field experience

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required

About Empower AI

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. Empower AI is a VEVRAA Federal Contractor.