Organizational Culture
Core Values

Accountability:

• We are responsible to the organization, our colleagues, our partners, and our community to make decisions that advance our vision.
• We take ownership to prioritize the work and reliable processes that deliver the greatest impact, address problems as they arise, and ask for help when needed.
• We strive to be prompt, decisive, and transparent to help foster trust and understanding while embracing change as a path towards efficiency and innovation.

Commitment:

• We understand how important our role is to achieve our mission and believe our work makes an impact on the organization and community.
• We commit to regularly reviewing our work as part of the collective team, determining areas of improvement, and celebrating successes.
• We take ownership of our responsibilities and will display flexibility as needed to achieve the ultimate goals of the organization.

Trustworthiness:

• We build relationships based on honesty and transparency while approaching our work with integrity.
• We create a safe, respectful, and inclusive environment where team members can share feedback which promotes a culture of improvement.
• We support our partners and colleagues using consistent actions, behaviors and attitudes which foster strong relationships and client success.

Competencies

• Accountability: Follow through on commitments and make sure others do the same. Act with a clear sense of ownership. Take personal responsibility for decisions, actions, and failures. Establish clear responsibilities and processes for monitoring work and measuring results
• Integrity: Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions.
• Communication Skills: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading listening and interpersonal skills.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Leadership: Ability to take charge. Select, direct, and coordinate activities of others to do better work, assume more responsibility, or prepare for future job opportunities. Coach, motivate, develop others. Serve as a role model. Make decisions, communicate.
• Creativity: Generates new ideas, supports change, provides innovative solutions, solves problems creatively.
• Directing and Controlling: The ability to create a motivating climate, achieve teamwork, train and develop, measure work in progress, take corrective action.
• Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, stays current on job knowledge.
• Problem Solving: Breaks down problems into smaller components, can simplify and process complex issues, can identify and understand root cause.