We are partnering with our client in Chicago on their search for a Help desk Analyst. In this role, you will be responsible for addressing Tier I helpdesk issues encompassing a range of user-facing software and hardware challenges. Additionally, you will play a key role in assisting with video conferencing and basic phone system support.

Key Responsibilities:

• Promptly respond to helpdesk tickets, ensuring timely resolution and comprehensive documentation of all actions taken, utilizing their ticketing system.
• Diagnose and resolve hardware and software issues spanning various platforms including Windows, iOS, Office 365, Adobe, Remote Desktop, Printers, Laptops, and department-specific applications.
• Prepare new hardware for deployment using SCCM and maintain accurate equipment inventories.
• Support IT Cybersecurity initiatives, including administering the Cybersecurity Awareness program.
• Execute additional duties as assigned by management.

Minimum Qualifications:

• Education: Bachelor's Degree in Information Technology or equivalent.
• Certifications/Licenses: [If applicable, specify any required certifications or licenses.]
• Years of Experience: 1-2 years of relevant experience.

Minimum Knowledge/Skills Required:

• Proficiency in the Microsoft software suite, including Windows, Office, and Office 365 components.
• Ability to troubleshoot and configure hardware effectively.
• Strong communication skills, both verbal and written.

Additional Responsibilities:

In addition to primary responsibilities, the IT Helpdesk Support Technician will also:

• Provide support for conference rooms and associated technology, including Teams and Zoom.
• Assist with basic phone system moves, adds, and changes.