Emma Norton works with women, children, and families who are homeless and have the added challenges of mental illness, chemical dependency, or both. Safe, permanent housing combined with programs and support services provide an environment where victory over homelessness, mental illness, and chemical dependency becomes a possibility.

Emma Norton Services is an Equal Opportunity Employer, it is the intent and resolve of Emma Norton Services to comply with the requirement and spirit of the law in the implementation of all facets of equal opportunity and affirmative action. In the recruitment, selection, training, use, promotion, termination, or in any other personnel action, there will be no discrimination based on race, creed, color, religious belief, gender, age, national origin, ancestry, disabilities, marital status, sexual orientation, gender identity, veteran status, genetic documentation, membership or activity in a local commission, status regarding public assistance or any other characteristic protected by law. Emma Norton Services fully complies with all government requirements for carrying through Equal Opportunity Policies related to the protected classes mentioned above.

The Restoring Waters Case Manager is responsible for providing intensive case management for women and those with marginalized genders at Restoring Waters - a single-site permanent supportive housing program serving 60 individuals. This position supports clients in determining and addressing goals, and works closely with other staff to ensure effective team communication that promotes client satisfaction and effective, self-directed services using a client-centered approach.

1. Provide case management to approximately 20 to 25 clients

• Maintains up to date and organized case files through an electronic record system including documentation of assessment of service needs, service plans and goals, and case notes documenting case management services

• Tailor individual meetings and case management to promote success and stability through assessing service needs, developing initial goal plans and coordination of services for adult residents within 30 days of participant entry and in six months increments after

• Assist clients in accessing community resources, accompany clients to initial and/orsignificant appointments and meetings

• Collect and record all required statistical information, accurately reporting data in timely manner

• Participate in client intake and move-in processes as needed, focusing on recovery and client-centered care, assisting individuals in creating and following harm reduction plan and resolving crisis as appropriate

• Organize and facilitate groups to provide education and information to clients, support residents in developing peer run groups and meetings

• Serve as on-call staff as assigned to respond to crisis or emergencies as arise

• Provide front-desk coverage in conjunction with programming team

2. Fosters a positive, engaged participant community

• Supports the resident community to increase community building skills and community membership skills

• Assists participants and families as needed to identify and address community concerns and issues

• Facilitate peer mediation as needed

• Assists participants to identify opportunities for community integration and developing natural support networks

3. Function as a team member

• Follows through with own job responsibilities and assignments

• Engages in constructive problem solving and conflict resolution, assists other team members in doing the same

• Provides information needed by other team members in a timely and effective manner

• Offers assistance to team members as needed

• Willing to give and receive feedback to and from team members

• Takes direction from supervisor or manager, and accepts and implements team decisions as made

4. Other duties

• Participates in staff and team meetings

• Promotes community awareness of Emma Norton Services

• Attends community meetings as relevant and necessary

• Participates in agency efforts to promote a mutually respecting, multicultural environment and participates in training opportunities related to economic, racial and cultural diversity as requested

• Complete and maintain up-to-date knowledge and expertise in areas related to job duties including the completion of HIPAA and Vulnerable Adult training within the first 7 days of hire

• Performs other duties as apparent or assigned Reguirements

1. Ability to work Monday required. Other dates open to negotiation

2. A relevant course of study in a social services field and a minimum of one year of related experience

3. Ability to undergo and pass a background study as detailed in Minnesota Statute 144.057 and Chapter 245C

4. Must have a personal smart phone for our Zoom phone syste m. Company provides a monthly stipend

5. Experience delivering services to adults who have experienced mental illness, alcohol or drug addiction, domestic violence, homelessness, or other trauma

6. Knowledge of evidence-based practices preferred, specifically Harm Reduction, Housing First, Motivational Interviewing, Trauma Informed Care and Person-Centered approaches

7. Able to identify and assess a wide range of client needs

8. Knowledgeable about community resources

9. Experience and high level of proficiency using Microsoft Office

10. Able to interact with people in a manner which shows sensitivity, respect, and professionalism

11. Ability to communicate effectively orally and in writing

12. Able to exercise good judgement and problem solving in a variety of circumstances

13. Ability to work with a high level of accuracy and attention to detail

14. Able to maintain professional boundaries

15. Moderate physical effo rt, with intermittent lifting or carrying limited to no more than 50 pounds

16. Duties may require physical ability to climb stairs

17. Duties require extended use of a keyboard

18. Ability to work until own initiative in a fast-paced environment, where interruptions are frequent and the ability to multi-task and set priorities are necessary

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Emma Norton Services we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

At Emma Norton Services we are committed to living our definitions of DEi.

Diversity is the recognition that there are differences between people, and that these differences must be intentionally valued as a part of the whole. These differences extend beyond what we can see physically, and include ways of being/knowing/ living/ working. We continuously work to achieve and maintain diversity in our staff and relationships, in alignment with the ways that the communities we serve change and evolve.

What does Diversity look like at Emma Norton? No one is the same, and every person has inherent value. People aren't only different based on their physical bodies, but also in their minds and life

ex perien ces. We need all these differences to make us better.

Equity: An organizational perspective that emphasizes collaborative processes; equity strives to center around the needs of those most impacted by organizational decisions, acknowledging autonomy, and facilitating different ways of being/knowing/living/working.

What does Equity look like at Emma Norton? When important decisions need to be made, leadersh ip seeks input from all relevant members of the organization, and gives extra weight to the opinions of those whose day-to-da y work would be most im pacted.

Inclusion: Establishing and maintaining a transparent environment that lays the foundation for policies and practices that are welcoming to all, community-directed, and support different ways of being/knowing/1iving/working.

What does Inclusion look like at Emma Norton? We want everyone involved with Emma Norton to be able to bring their whole self to the work. No one should be made to feel that their life, self, or needs are judged or unimportant. We see new requests for accommodation not as challenges, but as opportunities to create stronger comm unit y.

CASE MANAGER WAGE TIERS

Range: $43,000 to $48,000

Tier One: $43,000 to $44,000

· Tier 1.1 $43,000

· High School Diploma or Equivalent/Associate’s or Bachelor’s Degree in non-social services field, plus 2 year of Case Management, or 3 years of combined Case Management and lived experience with unhoused populations

· Associates Degree in a Social Services field, plus 1 year of Case Management, or 2 years of combined Case Management and lived experience with unhoused populations

· Bachelor’s Degree in a Social Services field, plus 6 months of Case Management, or 1 year of combined Case Management and lived experience with unhoused populations.

· Tier 1.2 $44,000

· High School Diploma or Equivalent/Associate’s or Bachelor’s Degree in non-social services field, plus 3 years of Case Management, or 4 years of combined Case Management and lived experience with unhoused populations

· Associates Degree in a Social Services field, plus 2 years Case Management, or 3 years of combined Case Management and lived experience with unhoused populations

· Bachelor’s Degree in a Social Services field, plus 1 year of Case Management, or 2 years of combined Case Management and lived experience with unhoused populations

Tier Two: $45,000 to $46,000

· Tier 2.1 $45,000

· Associate’s or Bachelor’s Degree in non-social services field, plus 4 years of Case Management, or 5 years of combined Case Management and lived experience with unhoused populations

· Associate’s Degree in a Social Services field, plus 3 years of Case Management, or 4 years of combined Case Management and lived experience with unhoused populations

· Bachelor’s Degree in a Social Services field, plus 2 years of Case Management, or 3 years of combined Case Management and lived experience with unhoused populations

· Tier 2.2 $46,000

· Bachelor’s Degree in a Social Services field, plus 3 years of Case Management, or 4 years of combined Case Management and lived experience with unhoused populations

Tier Three: $47,000 to $48,000

· Tier 3.1 $47,000

· Bachelor’s Degree or Associates certifications in a Social Services field, plus 4 years of Case Management, or 5 years of combined Case Management and lived experience with unhoused populations

· Master’s Degree in a Social Services field, plus 3 years of Case Management, or 4 years of combined Case Management and lived experience with unhoused populations

· Tier 3.2 $48,000

· Bachelor’s Degree in Social Services field, plus 5 years of Case Management, or 6 years of combined Case Management and lived experience with unhoused population

· Master’s Degree in a Social Services field, plus 4 years of Case Management, or 5 years of combined Case Management and lived experience with unhoused populations

Job Type: Full-time

Pay: $43,000.00 - $48,000.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Patient demographics:

• Adults
• Children
• Older adults

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person