3 IT Help Desk Support Specialist Jobs in Grand Rapids, MI

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IT Help Desk Support Specialist

Emergency Care Specialists

Grand Rapids, MI | Full Time

$48k-59k (estimate)

1 Month Ago

Help Desk Specialist

LHH

Grand Rapids, MI | Full Time

$108k-130k (estimate)

7 Days Ago

IT Help Desk Support Intern

Comfort Research

Grand Rapids, MI | Intern

$48k-59k (estimate)

10 Months Ago

IT Help Desk Support Specialist

$48k-59k (estimate)

Full Time 1 Month Ago

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Emergency Care Specialists is Hiring an IT Help Desk Support Specialist Near Grand Rapids, MI

Position SummaryProvide fast and useful technical assistance on computer systems. Answer queries on basic technical issues and offer advice to solve them. Assist with ongoing projects throughout the year.Essential Duties and Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions from customers to the appropriate internal team.
Identify and suggest possible improvements to procedures.
Internal support of the company’s PCs, printers, servers, network, telephony, building security, and related equipment.
Assist with software and hardware change processes.
Assist with project plans throughout the year.

Key Knowledge, Skills, and Abilities

Tech savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and resolve basic technical issues.
Strong technical knowledge of servers, storage, networks, and applications, including Microsoft Windows Server, Azure, Azure Virtual Desktop, Defender for Endpoint, and Entra (Azure Active Directory).
Proficiency in Microsoft 365 including SharePoint and Teams.
Strong understanding of IT security and compliance best practices, including identity and access management, data protection, and threat detection.
Knowledge of Internet services, systems monitoring and management, and common network protocols.
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered

Minimum Qualifications

Associate or bachelor's degree in a related field or equivalent experience in IT.
Proven experience as a help desk technician or other customer support role
Experience within a medical environment, medical billing and coding, or emergency medicine is helpful.
Ability to maintain confidential information.

Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee may work for extended periods of time sitting at a desk and working on a computer. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. DisclaimerThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

Job Summary

JOB TYPE

Full Time

SALARY

$48k-59k (estimate)

POST DATE

03/15/2024

EXPIRATION DATE

04/23/2024

WEBSITE

ecs-wmi.com

HEADQUARTERS

GRAND RAPIDS, MI

SIZE

50 - 100

FOUNDED

1984

CEO

JOHN THROOP

REVENUE

$10M - $50M

Related Companies

About Emergency Care Specialists

ECS / Emergency Care Specialists is a physician-owned medical group in West Michigan with one simple goal: providing our patients with world-class, standard-setting emergency care. With over 150 specialists in emergency medicine, pediatrics, toxicology, observation and ultrasound, our positions are as singular and specific as the passions of our professionals. We cant say were the biggest emergency care group in the country but we believe, humbly yet confidently, that we are the best.

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The job skills required for IT Help Desk Support Specialist include Troubleshooting, Help Desk, Problem Solving, Active Directory, Computer Systems, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Help Desk Support Specialist positions, which can be used as a reference in future career path planning. As an IT Help Desk Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Support Specialist. You can explore the career advancement for an IT Help Desk Support Specialist below and select your interested title to get hiring information.