Description

The IT Help Desk Support Assistant is responsible for providing technical assistance and support to internal users across the organization. This role involves troubleshooting software and hardware issues, assisting with network problems, and providing guidance on IT-related inquiries.

HERE'S WHAT YOU'LL DO

· Demonstrate the Core Values of Comfort Research in daily actions, execution of tasks and interactions with others.

· Receive, prioritize, document, and process IT Help Desk support tickets.

· Respond to inquiries and requests for assistance from users. 

· Diagnose and resolve technical issues related to software, hardware, and network connectivity.

· Install, configure, and maintain computer systems, peripherals, and software applications.

· Assist with user account management, password resets, and access control.

· Coordinate investigations to resolve information system issues. 

· Conduct research to understand, explain, and resolve technology issues. 

· Communicate updates to users who have been or may be affected by a problem. 

· Initiate onboarding procedures for new users into the system. 

· Ensure response times are quick and effective to appropriately resolve requests.

· Collaborate with other IT team members to escalate complex issues and ensure timely resolution.

· Support IT team in shared goals and initiatives. 

· HAVE FUN!

· Other duties as assigned by leadership. 

WHO WE ARE

Comfort Research is leading the furniture industry in innovative and affordable design and manufacturing. We’ve listened to the growing demand for quality, modern, leading-edge furniture and have responded with a bang! Today, you can find our products at all your favorite retailers, like Walmart, Meijer, Bed, Bath & Beyond, and Amazon (to name a few). But that’s just the beginning. We’re on our way to realizing our dream of becoming the "Best Known Brand in Furniture” and we’re pretty excited about it.

As we’ve grown, we’ve continued to be recognized as a Great Place to Work—and we’ve remained committed to building a positive culture and creating dynamic, fun atmosphere. We believe in hard work, and we live by our core values of: Finding A Better Way, Doing the Right Thing, and Expecting the Best from Each Other and Ourselves. At Comfort Research, the pace is fast, the work is anything but boring, and the result is always more Comfort for All.

Requirements

· Bachelor’s degree in Information Technology, Computer Science, or related field preferred.

· Strong understanding of computer systems, networks, and troubleshooting methodologies.

· Proficiency in diagnosing and resolving software, hardware, and network issues.

· Familiarity with ticketing systems and remote support tools is a plus.

· Excellent communication and interpersonal skills, with a customer-oriented approach.

· High level of integrity, accuracy, and dependability 

· Ability to handle confidential information with discretion 

· High proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)