Who We Are 

Shambaugh & Son L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc., is a customer-driven, single-source, self-performing construction/engineering firm. We specialize in the Design-Build method of construction resulting in fast-track delivery of the project improvements to our customers. We are one of the largest specialty contractors in the U.S. and the only one with all eight M.E.P (Mechanical, Electrical, Process, Automation, Refrigeration, HVAC, Plumbing, and Fire Protection) design and installation capabilities in-house. We perform more than $900 million of construction projects per year with over 2,900 employees throughout 50 states from our home office in Fort Wayne, Indiana.

Our success has been driven by our ability to attract and retain dedicated, knowledgeable and seasoned professionals to become part of the Shambaugh team, as we continue to build on our 90 year Shambaugh success story. 

At Shambaugh, we recognize people as our most important resource and it is our mission to produce the industry’s highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization. 

Job Summary

Shambaugh & Son is looking for a Service Operations Manager in Charlotte, NC. In this position, you will be responsible for managing customer maintenance agreements, supervising Service Technicians, and the overall success of the division.

Essential Duties and Responsibilities

• Responsible for managing customer maintenance agreements and services.
• Supervise a group of Service Technicians
• Coordination of Service Technicians’ schedules with dispatch and customer
• Repair and replacement proposal generation for service repairs with customers
• Safety responsibility for the field in coordination with the Safety Team.
• Manage account relationships with existing customers.

• Must be organized and possess good time management skills to prioritize workload

Qualifications

• Minimum of 10 years’ experience with fire protection systems
• Minimum 5 years of experience in Supervision
• Proficient with fire alarm/sprinkler troubleshooting and repairs
• OSHA Safety awareness
• Knowledge of Excel, Word & other Microsoft Office products
• Excellent verbal and written communication
• Mathematical and financial skills
• Enjoy business development aspects of networking and attending industry events
• Strong understanding and interest in modern technologies 

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal process -- it is probably fraudulent.