5 Center supervisor Jobs in Des Moines, IA
EMC Insurance Companies is Hiring a Center supervisor Near Des Moines, IA
At EMC, you'll put your skills to good use as an important member of our team. You can count on gaining valuable experience while contributing to the company's success.
EMC strives to hire and retain the best people by engaging, developing and rewarding employees.
Essential Functions :
Responsible for the efficient operation of Mail Center workflow (inbound and outbound) and supervision of team, ensuring team members meet all customer requests according to deadlines.
Provides knowledge and expertise to all locations for USPS related activities including forwarding, hardware, and software.
Coordinates complex mailings and distribution projects.
Acts as the USPS Enterprise Payment System Administrator for the entire company.
Establishes reports for KPI development and other cost or time saving adjustments.
Researches, analyzes, and recommends new applications, equipment, and processes based on cost savings, efficiencies, and impacted procedures findings.
Oversees and monitors the workload and performance of the team
Collaborates with team members to establish KPIs, performance goals, and monitors.
Evaluates, develops, and manages processes and procedures to ensure inbound and outbound mail is received, sorted, distributed, and digitally sent throughout the organization utilizing routing and scanning software.
Monitors and processes postal service feed and activity for all locations via centralized USPS EPS (Enterprise Payment System)
Serves as subject matter expert for postage equipment operations, recommendations, software applications, technical machines troubleshooting, postal compliance, and service agreements
Creates and assigns cross training to ensure minimal disruption to mail service
Acts as support system for essential automated machine operations as needed
Ensures all daily deadlines are communicated and assigned to appropriate team members
Education & Experience :
The education and experience below are required for the job unless labelled as preferred :
Associate degree in business or related field or equivalent relevant experience
Five years of experience in a mail center or related experience
Prior leadership experience preferred
Knowledge, Skills, & Abilities :
Strong knowledge of computer programs, such as Word, Excel, and PowerPoint
Strong problem-solving and research abilities
Excellent human relations and customer service skills
Strong written and verbal communications skills, including grammar, proofreading, and spelling skills
Ability to multi-task and prioritize deadlines
Ability to improve operational efficiency preferred
Last updated : 2024-05-24
Job Summary
Full Time
Insurance
$60k-77k (estimate)
05/25/2024
08/22/2024
emcins.com
OVERLAND PARK, KS
1,000 - 3,000
1911
BEN DEHART
$1B - $3B
Insurance
Related Companies
The job skills required for Center supervisor include Customer Service, Leadership, Problem Solving, PowerPoint, etc. Having related job skills and expertise will give you an advantage when applying to be a Center supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Center supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Center supervisor positions, which can be used as a reference in future career path planning. As a Center supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Center supervisor. You can explore the career advancement for a Center supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Center Supervisor job description and responsibilities
A Call Center Supervisor organizes and directs the call center staff, assesses their performance and provides feedback as needed.
04/26/2022: Baton Rouge, LA
A shift supervisor overviews the daily activities and how employees perform during their shift.
03/29/2022: Birmingham, AL
Provide constructive feedback to improve sales and conversions and set targets and goals for the week, month and year.
03/09/2022: Roanoke, VA
Supervisors ensures that agents understand and comply with all call center objectives, performance standards, and policies.
03/19/2022: Fort Collins, CO
They motivate the staff and maintain optimum performance in the centre.
03/16/2022: Chillicothe, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Center Supervisor jobs
This Call Center Supervisor job description template can be posted to online job forums and career pages for the recruitment of candidates.
05/04/2022: Jackson, MS
Aspiring supervisors must remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
03/08/2022: Chattanooga, TN
Take note that strong understanding of company products, policies and services are also important for this role.
02/28/2022: Petaluma, CA
To succeed as a call center supervisor, you should be focused on helping your team build the necessary skills and knowledge so they can better support customers.
03/17/2022: Gary, IN
Candidates should be able to adapt easily and they must able to interact with different types of people.
05/03/2022: Florence, AL
Step 3: View the best colleges and universities for Center Supervisor.
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