The Embassy Suites by Hilton, located near the Charlotte Airport, is looking for full-time Front Desk Associates to serve as our guests’ first point of contact and manage all aspects of their accommodation. The persons hired for these positions will need flexibility to work 7am-3pm or 3pm-11pm and must have weekend availability.

A Hotel Front Desk Agent's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

RESPONSIBILITIES

• Meet and exceed customer and team member expectations by providing service and teamwork
• Provide value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations
• Provide quality service to the customer by anticipating guests’ needs, responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
• Register, process, and greet guests promptly, welcoming him/her to the hotel
• Responds to guest requests for information about the hotel
• Arrange fulfillment of customer services by working with courtesy van staff, housekeeping, reservations, and maintenance
• Inform customers about payment methods and verify their credit card data

SKILLS

• 1 year experience working as a hotel front desk agent required
• Competent computer skills including knowledge of Microsoft Word and Excel
• Experience using hotel reservation system such as Lightspeed, FOSSE or OnQ is a plus.
• Organization skills and attention to detail
• Friendly and customer service oriented
• Good interpersonal and problem solving skills
• Ability to work weekends is required
• 1st, 2nd, 3rd shift flexibility is preferred

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

DISCLAIMER

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.