Scarlett Hotel Group consistently strives to create an amazing guest and team experience through consistent processes, inclusivity, empowerment, and respectfulness. We have worked hard to put the human back in hospitality through our commitment to a unique culture, and our passion to serve. We ensure that our teams are involved in problem solving, feel appreciated, and know that they matter!

Position Summary:

Our Guest Service Agents are responsible for creating an amazing experience for each our guests while we have the time to connect with them in the lobby or over the phone. The Night Auditor is responsible for reconciling the End of Day Reports and must have a working knowledge of Microsoft Office. A knowledge of Fosse is highly preferred although not required.

The responsibility to the team:

• Live the mission by being a good will ambassador inside and outside of work
• Promote teamwork and an enjoyable work environment
• Complete you onboarding & training within 45 days which will include training on:

o Property Management System Procedures (Fosse)

o Check in , check out and phone scripts

o Cash handling, drops and bank processes

o How to read and analysis particular reports

o Emergency procedure training

o How to be effective when handling difficult guest issues as they arise

o Use the L.E.A.R.N. method for handling guest issues

o Reservations & cancellation procedures

o Sell out process & walk procedures

o Wake up calls

o How to handle minor maintenance issues as they arise

o Chemical Training and Blood borne Pathogen Training

• Clear communication between shifts and with fellow team members is a necessity for our fellow team members to be set up for success.

o Guest service issues or requests

o Cleanliness

o Special occasions

• Participate in daily preshift
• Keep a clean and organized work space
• Attend work on time as scheduled and adhere to attendance policy.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• OnQ: 2 years (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Ability to Relocate:

• Winston Salem, NC 27101: Relocate before starting work (Required)

Work Location: In person