```Overview: We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests and ensuring their stay is comfortable and enjoyable. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you. Responsibilities: - Greet guests upon arrival and provide them with information about the hotel facilities and services - Assist guests with check-in and check-out procedures - Handle guest inquiries, requests, and complaints in a professional and timely manner - Provide recommendations for local attractions, restaurants, and activities - Process reservations and manage room assignments - Ensure accurate billing and payment collection - Maintain a clean and organized front desk area - Collaborate with other departments to ensure guest satisfaction - Perform night audit duties as needed Qualifications: - Previous experience in hotel management or hospitality is preferred - Excellent customer service skills with the ability to handle difficult situations diplomatically - Strong communication skills, both verbal and written - Multilingual abilities are a plus - Proficient in using phone systems and other office equipment - Attention to detail and ability to multitask in a fast-paced environment - Knowledge of front desk operations and procedures - Familiarity with reservation systems is an advantage If you are a dedicated individual who enjoys providing exceptional service to guests, we would love to hear from you. Apply now to join our team as a Guest Service Agent.```

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Schaumburg, IL 60173: Relocate before starting work (Required)

Work Location: In person