EM Communications Group is a leading provider of Business Development and Marketing solutions to mid- and large-sized businesses in the Philadelphia area. We are committed to delivering an exceptional level of care and dedication to our clients and surpassing their goals and expectations in growing their businesses. Client Relations Associates lead our team in engagement, discovery, and sales solutions by engaging with community members and employing their problem-solving skills to provide the most knowledgeable customer service.

Our internal team is energetic, driven, ambitious, and dedicated. This Client Relations Associate will play a pivotal role in delivering gold-standard service and support, handling the day-to-day operations of each account and aiding with both internal and external team members. A successful candidate for our Client Relations Associate will flourish in a fast-paced environment and take pride in their work!

Responsibilities of the Client Relations Associate Position:

• Develop relationships with each client, and maintain them throughout the sales and business development process to grow our client base
• Ensure proper customer satisfaction by following up with confirmations and connections with service professionals
• Consult with new and existing customers on products, pricing, and the finalizing of the sales process, if necessary
• Aid in the development of marketing campaigns through assessing sales opportunities in the field, building direct demographic knowledge, and collaborating with client executives
• Attend training sessions and meetings with other Client Relations Associates and members of management to build an understanding of client protocols, goals, market preferences, and entry-level expectations
• Maintain spotless record-keeping of each customer using our CRM and sales software

What we look for in our next Client Relations Associate:

• A high school diploma or equivalent is required
• A Bachelor’s degree or 1-2 years of experience in a customer service, retail, sales, management, hospitality, marketing, or a client relations role is preferred
• Strong work ethic and dedication to “the customer comes first”
• Impeccable communication skills, both written and verbal
• Exceptional time management skills with the ability to take on multiple tasks
• A desire to work with other Client Relations Associates, sales team members, and management in a high-energy and positive team environment

Job Type: Full-time

Pay: $42,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person