LEASING MANAGER

WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team. 

When you join our Leasing and Resident Experience team as a Leasing Manager, you are joining a passionate team dedicated to nurturing belonging in our apartment communities. This role is a pathway to community management opportunities.

(*) Please note that this position supports two of our DC communities (3801 Connecticut Ave and The Kenmore - 5415 Connecticut Ave).

PRIMARY RESPONSIBILITIES:

Trust Builder and Ambassador of Exceptional Resident Experiences

• Provide sales, customer service, and administrative leadership and support to the team and overall operation.
• Elevate the customer service experience for existing and prospective residents in accordance with brand standards.
• Discover, engage, and advance each prospect at every stage in the customer journey with the goal of generating new leases and/or renewing existing leases.
• Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
• Demonstrate integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.
• Diligently leverage phone, email, and online chat to effectively manage sales leads and convert inquiries into community tours.
• Be a community and neighborhood expert and proudly communicate the benefits and differentiators of leasing at your community.
• Champion Company values and operations standards.
• Demonstrate your learning agility by owning your path to professional development and advancement.
• Keep meticulous customer records by consistently documenting activity in the Company CRM system (Yardi).

Team Leadership and Development

• Be a positive role model and champion of company mission, vision, values, and operational standards of excellence.
• Contribute to hiring, inspiring, and developing a diverse, high-performing team.
• Take ownership in talent attraction and retention efforts by delivering exceptional candidate and employee experiences.
• Generously coach and mentor team members in their professional and leadership development efforts and facilitate participation in on the job and company directed learning programs.
• Ensure that policies, procedures, safety, and compliance expectations are clearly communicated and consistently met.
• Demonstrate your learning agility by taking ownership of your individual path to professional development and career advancement.

OUR IDEAL TEAM MEMBER:

• Be a positive role model and champion of company mission, vision, values, and operational standards of excellence.
• Contribute to hiring, inspiring, and developing a diverse, high-performing team.
• Take ownership in talent attraction and retention efforts by delivering exceptional candidate and employee experiences.
• Generously coach and mentor team members in their professional and leadership development efforts and facilitate participation in on the job and company directed learning programs.
• Ensure that policies, procedures, safety, and compliance expectations are clearly communicated and consistently met.
• Demonstrate your learning agility by taking ownership of your individual path to professional development and career advancement.

HEALTH AND WELLNESS:

We are committed to the mental, physical and financial health and wellness of every Elme team member. Every employee is afforded competitive compensation and benefits with equitable access to growth and development!We respect the importance of healthy work-life integration. Our generous paid time off policy gives you the flexibility to recharge when you need it.

Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.