ESSENTIAL DUTIES AND RESPONSIBILITIES

Problem Solving and Asset Preservation Ambassador 

• Deliver timely, clear, and courteous customer service 100% of the time to all communities in assigned geographical location.
• Proactively care for the physical buildings and the communities by maintaining the plumbing, electrical, HVAC and appliance systems. 
• Respond to service tickets swiftly, document and communicate service status consistently, and prioritize service requests thoughtfully.
• Build trust and positive rapport with residents by being respectful and empathetic while making repairs in their homes.
• Know the make-ready schedule, monitor apartment vacancies daily and initiate the turnover process in accordance with Company standards. 
• Perform preventive maintenance and safeguard equipment with regular tune-up.
• Conduct daily community walks, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.
• Collaborate with the leasing and customer experience teams by cordially and consistently escalating urgent maintenance related matters and communicating all other community concerns. 
• Contribute to the team’s success by achieving individual goals and supporting team goals.

Team Leadership and Development

• Be a positive role model and champion of company mission, vision and values.
• Step in and step up when the Service Manager is not present or available at any of the communities within the assigned geographical location.
• Coach, mentor, support and provide constructive feedback to service team members.
• Ensure that policies, procedures, safety, and compliance expectations are met.
• Ensure staff always operates within OSHA (Occupational Safety & Health Act) standards and company safety policies.

Capital Projects and Renovations

• Supervise maintenance workers for entirety of any in-unit (in-house) renovation. If capital team is performing unit renovations, the Floating Assistant Service Manager will schedule walk and accept units from contractors in the absence of the Service Manager.
• Report project status to the development team.
• Provide direct labor for capital projects at times.