ASSISTANT SERVICE MANAGER

WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team. 

When you join our Service and Asset Preservation Team as an Assistant Service Manager, you are joining a dedicated team of professional tradespeople who take pride in ensuring the physical appearance, preventative maintenance, move-in readiness, and ongoing service needs of our apartment communities are a top priority. This is a key role in our service leadership career path.

PRIMARY RESPONSIBILITIES:

Problem Solving and Asset Preservation Ambassador

• Deliver timely, clear and courteous customer service 100% of the time.
• Proactively care for the physical building and the community by maintainingthe plumbing, electrical, HVAC and appliance systems.
• Respond to service tickets swiftly, document and communicate service status consistently, and effectively prioritize service requests.
• Build trust and positive rapport with residents by being respectful and empathetic while making repairs in their homes.
• Know the make-ready schedule, monitor apartment vacancies daily and initiate the turnover process in accordance with Company standards.
• Perform preventive maintenance and safeguard equipment with regular tune-up.·
• Conduct daily community walks, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.
• Collaborate with the leasing and customer experience team by cordially and consistently escalating urgent maintenance related matters and communicating all other community concerns.
• Contribute to the team’s success by achieving individual goals and supporting team goals.

Team leadership and development

• Be a positive role model and champion of company mission, vision and values.
• Step in and step up when the Service Manager is not present or available.
• Coach, mentor, support and provide constructive feedback to service team members.
• Ensure that policies, procedures, safety, and compliance expectations are met.
• Ensure staff always operates within OSHA (Occupational Safety & Health Act) standards and company safety policies.

OUR IDEAL TEAM MEMBER:

• Has a passion for people and community. We welcome everyone!
• Has a proven work history of delivering responsible, high-quality maintenance services in the residential apartment industry or similar industry. 
• Well versed in all phases of HVAC and mechanical systems. 
• Universal EPA/CFC or CAMT Certification.
• Enjoys a flexible schedule that includes working weekends.
• Has reliable personal transportation.
• Is able to be on call, work outside of standard business hours, and report to the property in 30 minutes or less in the event of life safety incidents.
• Knowledge of preventive maintenance and life safety systems. 
• Knowledge of MS Office (Excel and Word) required, as well as previous experience with industry specific management software, such as Yardi. 
• Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
• Demonstrates resilience and commitment to deliver and be accountable for the results.
• Believes in the value of teamwork, understanding that we finish stronger together.

HEALTH AND WELLNESS

We are committed to the mental, physical, and financial health and wellness of every Elme Communities team member. Every employee is afforded competitive compensation and benefits with equitable access to growth and development! We respect the importance of healthy work-life integration. Our generous paid time off policy gives you the flexibility to recharge when you need it.

Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.