Position Summary: Responsible for welcoming residents and visitors into the community, answering phones, routing calls and communication (including but not limited to mail, tours, and visitors) appropriately, handling front office reception, and administrative duties.

Essential Job Functions:

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper, etc.)
• Greet and welcome guests & residents
• Answer questions and address or route complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages, etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels, etc.
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Answer inquiries about the company.
• Coordinate community schedules of coming/going and record who is in the community.
• Welcome visitors and direct them to where they can sign in.
• Send emails and faxes.
• Collect and distribute parcels and other mail.
• Perform basic bookkeeping, filing, and clerical duties.
• Prepare guest meal vouchers.
• Take and relay messages.
• Update appointment calendars.
• Schedule follow-up appointments.
• Models strong belief in mission and core values
• Executes good judgment in the best interest of customers and OPS Living
• Participates in a work safe environment through workplace safety policies including PPE, fire extinguishers, and SDS.
• Contributes to an environment of belonging for residents, families, and employees.
• Models flexibility and professional conduct in adjusting priorities to meet business demands
• Ensures confidentiality in alignment with HIPAA, state, and federal regulations as well as company policy.
• Other duties as assigned

Work Environment & Physical Activity:

• Standing for <1 hour at one time within 8 hour day
• Sitting 4 to 6 hours at one time within 8 hour day
• May support/assist up to 40 lbs frequently and 150 lbs occasionally
• May lift/carry 50 lbs frequently and 70 lbs occasionally; the height of 3 to 4 ft for a distance of 30 yds
• Repetitive use of hands for simple grasping, pushing and pulling, fine manipulation
• Bend: occasionally
• Squat: occasionally
• Kneel: occasionally
• Climb: occasionally
• Reach: frequently, 3 feet

Experience & Qualifications:

• Proven front desk experience
• Familiarity with office machines
• Enthusiasm for life and adding value to the lives of others
• A high school diploma or equivalent preferred
• Self-starter with the capacity to manage personal responsibilities in a high-stress, fast-paced working environment
• Ability to follow oral and written instructions
• Customer service skills with an eye for detail
• Strive for excellence. Previous experience working as part of a team
• Lead by example in practicing good judgment
• Proven ability to juggle multiple priorities with success and find joy
• Great communication skills (both verbal and written) to interact with various customers in conversations and writing.
• Desire to act like an owner in day-to-day decision-making and problem-solving as well as accountability.
• Ability to adapt the schedule to work weekends, evenings, and flexible hours to ensure quality customer experience and to meet deadlines.