19600 Evans St NW, Elk River, MN 55330

MOTORCYCLE SERVICE TECHNICIAN

Excellent Pay Plan!
Fun Work Environment Great Benefits!

Experience Required

Elk River Harley-Davidson is looking for a dedicated, career-minded Motorcycle Service Technician who understands the motorcycle business and works well with people. Our dealership group is a fantastic business opportunity for those who seek future Management growth within the company, as well. Join our team and help us continue to give our customers the best possible experience.

We offer:

• Excellent pay plan!
• Health and Dental
• Employee discounts
• We are a growing organization with room for advancement!
• 5-day week

Major Duties and Responsibilities:

Service Department Operations:

• Provide prompt, dependable, high quality, vehicle service to (internal & external) Guests.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair and customization work in accordance with factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communication with Guests, test riding, or any other issue which will help ensure Guest satisfaction.
• Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that Guest may be contacted and notified of the delay.
• After the job is finished, ensure proper completion and filing of paperwork.
• Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
• Maintain technical (PHD and other) qualifications by completing any necessary training programs assigned to you by the Service Manager.
• Other duties as assigned

Guest Service:

• Minimize come backs and deal with them promptly and satisfactorily when they do occur.
• Keep Guests’ vehicle cleaner than when it was dropped off.

Commitment, Qualifications and Requirements – Service Tech:

• Treat all employees and Guests fairly, courteously, and with dignity.
• Model superior Guest service behavior for all interactions with Guests and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality.
• Completion of a factory authorized training program such as MMI Service School or equivalent work experience
• Valid driver’s license with motorcycle endorsement
• Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within the agreed timeframe. A list of required tools will be provided.
• Resume must be uploaded, and an online assessment completed for immediate consideration.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.

About us:
Elk River Harley-Davidson is an exciting place to work, offering an array of outstanding benefits to employees. With a long-standing commitment to excellence and customer satisfaction, they have earned recognition as one of the best Harley-Davidson dealerships in the state. With an emphasis on customer service and creating an enjoyable experience for all, Elk River Harley-Davidson is the perfect place to join a passionate and dedicated team.

Qualified applicants will receive consideration for employment without discrimination because of sex, marital status, race, color, creed, national origin, age, or the presence of a non-job-related handicap.