Looking for a Client Services Technician to provide support for the company's employee-facing technical services. In this role, you will be responsible for the day-to-day operations, managing escalations and working closely with client service engineers to improve its services. The ideal candidate has 1-3 years of experience in a similar IT support role. We're looking for someone with Active Directory, Google Workspace products or similar platforms experience. As a Client Services Technician, you'll:

• Provide Tier 1/Tier 2 support for all end user technology services while in-person or remote via Jira Service Desk and Slack.

• Deploy and maintain end user computers and peripherals.

• Create, manage and troubleshoot accounts and access via Active Directory.

• Assist client service engineers with client-side projects to improve security, increase efficiency or improve user experience.

• Maintain conference rooms, printers, flex desks, vending machines and other office equipment.

• Travel may be required to support various locations within the Bay Area.

Benefits:

• Pre-tax commuter benefits
• Employer Subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• 401k package