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Partner Claim Services is expanding within Florida. Our team is seeking a customer-oriented client service representative (CSR) to support day to day administrative support for public adjusters. The position is full time and is in office. The schedule is flexible.
The team at Partner Claims provides administrative support for insurance adjusters who represent clients, many who have been wrongfully denied property insurance claims. A client services representative, or CSR, provides administrative support and day to day interactions with clients and insurance companies to assist clients and support the claims process. This process starts with describing our process to clients and guiding them through the claim process. Under the intake and engagement role, this position will be complete first contact with potential clients, input new client information into claims management software and follow up with clients and contractors when information is needed to progress the claims process.
Throughout the process, the CSR will complete and submit required paperwork, and document conversations and the state of each claim that we support. You will serve as the key component of the claims process, ensuring that it moves forward efficiently and each client is provided the optimal service to support a fair review.
The best CSRs are genuinely excited to help customers. This position requires a balance of patience, empathy, and effective communications skills when interacting with clients and insurance representatives. To be successful you must be organized and able to efficiently document your day to day interactions with all parties. An effective CSR is comfortable respectfully requesting updates and scheduling key meetings with insurance company representatives and can efficiently provide updates on claims to clients and adjusters. As a CSR you must be comfortable following procedures and understand when it’s necessary to ask for guidance to support clients. Our goal is to provide excellent customer service with all interactions, both with clients and insurance representatives.
Responsibilities Under This Position
Skills
If you’re excited about the opportunity to help customers and have strong customer service skills, Partner Claim Services is a great opportunity. Apply today!
Position: Part time to full time
www.partnerclaims.com
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
Schedule:
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Experience:
Ability to Commute:
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Work Location: In person
Part Time | Full Time
$36k-45k (estimate)
03/24/2024
04/02/2024