Job Details

Must Have Skills

Nice Engage Call recording

Nexidia applications

Participates in the design, development and implementation of complex products, systems and services.

Detailed Job Description

Responsible for the day-to-day resolution of complex problems and the execution of complex Transactions for a single site / business unit or similar business unit(s), including research.

Participates in the design, development and implementation of complex products, systems and services.

Indian operations environment. May manage projects 100 direct activities of a team related to special.

Major accountabilities are based on individual expertise and capabilities. Should have in-depth Understanding of the business unit’s operations processes and implications on at their groups within the operations functions and other division within the company.

Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers.

Bachelor’s degree or equivalent. preferred individual typically has 3-5 years of experience.

Line of business role description

Provide system administrative support for the engage and Nexidia applications.

• Manage additions, deletions and moves for all agents and system users.
• Creates customized public interactions, evaluation on package queries.

Creates customized public interactions, evaluation on package queries. C Communicates to end users outstanding issues and provides ETA.

Required skills.

• Highly organized with ability to manage time efficiently.
• Ability to work under pressure; able to manage multiple tasks and changing demands with minimum supervision.
• Customer / client focused.
• Critical thinking and problem-solving skills · Flexible and proven ability to demonstrate a positive attitude; strong interpersonal skills unable to work across the organization with the serval LOB’s · High degree of accuracy and pays attention to details.
• Excellent oral and written communication skills · Excellent interpersonal skills to effectively coordinate and execute Assignments with the business partners.
• Ability to analyze data, identify gaps and implement action plans to drive required improve call recording solutions.
• Sound working knowledge of my MS Excel, word and PowerPoint.
• Demonstrated ability to create a positive and supportive working environment.
• 2 years of call center or comparable industry experience · working knowledge of NICE systems suits of products and applications.

Minimum years of experience

8-10 years

Certifications Needed : No

Top 3 responsibilities you would expect the Subcon to shoulder and execute Participates in the design, development and implementation of complex products, systems and services.

system administrative support for the engage and Nexidia applications.

Provides guidance to end users regarding procedural, technical and / or operational changes.

Last updated : 2024-05-15