3 Collision Body Shop Customer Service Representative (CSR) Jobs in Houston, TX
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Collision Body Shop Customer Service Representative (CSR)
$36k-45k (estimate)
Full Time | Consumer Services
0 Months Ago
Elite Auto Experts is Hiring a Collision Body Shop Customer Service Representative (CSR) Near Houston, TX
Job Summary:The Body Shop Customer Service Representative (CSR) is responsible for establishing exceptional customer relationships and capturing customer sales (in-person and over the phone). Additional duties include – gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area/front office.
Duties/Responsibilities:
Reasons why to join our growing family:
- An amazing compensation package
- Fun place to call home that appreciated you and your skills
- Great health benefits
- Great dental and vision plans
- Paid vacations
- Paid holidays
- Incredible team atmosphere
- Weekly breakfast on us!
- Snacks, drinks, and coffee bar for everyone’s enjoyment!
- Monday-Friday schedule. Have time to spend with your family & personal recharge time!
Duties/Responsibilities:
- Greets all walk-in customers in a professional and courteous manner.
- Answer and directs all phone traffic in a polite, courteous and cheerful manner.
- Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
- Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
- Educate customers on CARSTAR’s CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
- Schedule and record appraisal and delivery appointments.
- Update and maintain the store scheduler with office personnel.
- Collect and record payment for completed repairs; may perform some A/R.
- File repair order paperwork accurately or record in CARSTAR management system.
- Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime).
- Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
- Maintain the front office and customer reception areas.
- Attend daily release meetings.
- Other duties as assigned.
Experience/Skill Requirements:
- 2 years of customer service experience required, preferably in a retail setting.
- CCC (or similar management system) experience preferred.
- HS diploma or GED equivalent required; college degree preferred.
- Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
- Call center sales experience (or equivalent sales experience) preferred.
- Highly organized; ability to handle multiple concurrent assignments.
- Proficient with Microsoft Office and POS/management systems.
- Strong attention to details.
- Punctual and professional appearance.
- Ability to receive direction and work well with others.
- Valid driver’s license and insurable driving record.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Consumer Services
SALARY
$36k-45k (estimate)
POST DATE
05/12/2023
EXPIRATION DATE
05/05/2024
WEBSITE
eliteautoexperts.com
HEADQUARTERS
Houston, PA
SIZE
<25
INDUSTRY
Consumer Services
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