Job Summary:The Collision Body Shop Manager is responsible for the entire operations of CARSTAR Elite Collision. Responsibilities include coaching employees, overseeing the completion of all repairs, achieving monthly & annual financial targets, driving store revenues and CSI/NPS improvements. Additional responsibilities include implementing CARSTAR’s EDGE Performance platform, generating additional revenues and enhancing CARSTAR’s value proposition through exceptional customer service.

• An amazing compensation package
• Fun place to call home that appreciated you and your skills
• Great health benefits
• Great dental and vision plans
• Paid vacations
• Paid holidays
• Incredible team atmosphere
• Weekly breakfast on us!
• Snacks, drinks, and coffee bar for everyone’s enjoyment!
• Monday-Friday schedule. Have time to spend with your family & personal recharge time!

• Manage the day-to-day operations of the facility, its employees and customer relations through execution of the EDGE Performance platform.
• Maintain and enhance insurance company relationships by ensuring DRP guidelines are executed and CSI/NPS targets are achieved.
• Achieve annual/monthly sales and financial performance targets
• Review work orders, assign tasks to employees and verify the quality of work performed.
• Market to other business to generate additional revenue opportunities.
• Conduct effective store meetings to train and keep employees informed of upcoming events and goals.
• Resolve all customer-related and employee complaints.
• Recruit, interview and hire new employees to ensure adequate staffing.
• Oversee the training, development, corrective action and termination of all employees.
• Ensure all safety/OSHA policies and procedures are followed in compliance with federal, state, and local regulations and posted in the facility.
• Other duties as assigned.

• 5 years of prior management experience in a collision facility required. Prior collision center, production management and estimating experience required.
• High school degree required, bachelor’s degree preferred.
• I-CAR certification and CCC (or similar management system) experience preferred.
• Effective leadership, customer service and delegations skills required.
• Ability to be analytical, problem solve and multi-task.
• Excellent oral and written communication skills.
• Working knowledge of Microsoft Office (Word, Excel)
• Must have a valid driver’s license and clean driving record