Job Title: Entry Level Customer Service Agent

Company: Elevation Academy

Location: Chicago, IL

About Elevation Academy: Elevation Academy is a leading personal coaching company dedicated to empowering individuals to reach their fullest potential. Through personalized coaching programs, workshops, and resources, we strive to inspire personal growth, career advancement, and overall well-being.

Job Description: As an Entry Level Customer Service Agent at Elevation Academy, you will play a crucial role in ensuring our clients receive exceptional support and assistance. You will be the first point of contact for individuals seeking guidance and information about our coaching programs and services. Your primary responsibility will be to provide friendly, efficient, and knowledgeable assistance to all inquiries, whether via phone, email, or in-person interactions.

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via phone, email, and in-person.
2. Assist clients in understanding our coaching programs, services, and offerings.
3. Provide guidance and support to clients in selecting the appropriate coaching program based on their needs and goals.
4. Process new client registrations and manage client accounts accurately and efficiently.
5. Handle and resolve customer complaints and concerns in a courteous and timely manner.
6. Collaborate with other team members to ensure seamless customer experiences across all touchpoints.
7. Maintain up-to-date knowledge of company products, services, and policies.
8. Assist in administrative tasks such as data entry, filing, and document management as needed.
9. Contribute to ongoing improvements in customer service processes and procedures.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience is a plus but not required.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport with customers.
• Empathetic and patient demeanor when handling customer inquiries and concerns.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in basic computer applications (e.g., Microsoft Office, email, internet browsing).
• Willingness to learn and adapt to new processes and systems.