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Director of Service & Training
$83k-116k (estimate)
Full Time
1 Month Ago
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Elevate Entertainment Group is Hiring a Director of Service & Training Near Austin, TX
About Us
Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation’s leading and largest operator of cinema-entertainment centers, the Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam and Violet Crown Cinemas. The organization offers a broad slate of activities including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.
Job Description
The Director of Service and Training at Elevate Entertainment Group (EEG) serves as a beacon of hospitality excellence, recognizing the profound impact that even the smallest gestures can have on guest experiences. Aligned with EEG's core values, they possess a deep understanding of the organization's vision for hospitality across all venues. They excel in communicating this vision not only to managers and supervisors but also in a way that resonates with frontline cast members. With a keen eye for identifying venue and cast members needs, they adeptly navigate challenges and course-correct as necessary. Solution-oriented and mature in their approach, they view every obstacle as an opportunity for growth, while also empowering cast members to uphold and surpass standards through comprehensive training initiatives.
Responsibilities include but are not limited to:
The Director of Service and Training at Elevate Entertainment Group (EEG) serves as a beacon of hospitality excellence, recognizing the profound impact that even the smallest gestures can have on guest experiences. Aligned with EEG's core values, they possess a deep understanding of the organization's vision for hospitality across all venues. They excel in communicating this vision not only to managers and supervisors but also in a way that resonates with frontline cast members. With a keen eye for identifying venue and cast members needs, they adeptly navigate challenges and course-correct as necessary. Solution-oriented and mature in their approach, they view every obstacle as an opportunity for growth, while also empowering cast members to uphold and surpass standards through comprehensive training initiatives.
Responsibilities include but are not limited to:
- Update and align managers and cast members, with organizational standards and protocols.
- Execute the service model consistently across all venues and collaborate with the VP of Food & Beverage to ensure alignment with short-term and long-term goals.
- Identify areas of improvement and communicate needs effectively, devising action plans and implementing training programs accordingly.
- Possess a comprehensive understanding of venues needs and day-to-day operations to develop and implement effective training programs.
- Recognize the significance of small gestures in shaping outstanding guest experiences and incorporate this ethos into service initiatives.
- Provide coaching and support to managers and supervisors in championing the service model on a daily basis and disseminating it among cast members.
- Maintain and organize training materials, ensuring properties are informed of any policy or service model changes.
- Actively participate in service operations to offer support and training to General Managers when needed.
- Proficiency in POS systems and providing training to all cast members as required.
- Translate sales objectives into comprehensive training programs for cast members.
- Demonstrate a deep understanding of food and beverage menus, facilitating perfect pairing upsells for new staff and utilizing experienced cast members as training assets.
- Performs other related duties as necessary or assigned.
Skills Abilities included but are not limited to:
- Strong diagnostic and analytical skills.
- Strong organizational skills.
- Strong leadership and teaching skills.
- Ability to be a self-motivator working productively with minimal direct supervision.
- Analytical and written communications skills, problem solving and presentation.
- Able to translate your expertise to all levels of experience.
- Able to yourself and other accountable.
- Being able to problem solve with property teams to develop or implement new steps of service.
- Able to turn a situation of not knowing into a collaborative effort to learn.
- Holds self and others accountable to high-performance standards.
- Bilingual English/Spanish preffered.
Education Experience:
- Bachelor’s Degree in hospitality, management or related field preferred.
- Minimum 5-7 years in multiple levels of dining executing, leading and teaching. steps of service; both hotel and independent restaurant experience preferred.
- Must understand both high-level execution and the ability to take from those. experiences and apply to a very volume and fast paced operation.
- The ability to step into large venues and take the initiative.
Physical Requirements:
- Prolonged periods of standing, walking, climbing stairs
- Must be able to lift 50 pounds at times
- Must be able to travel at least 40% of the year
Cast Member Benefits:
- Competitive Pay and Growth
- 401(k) Retirement Plan
- Medical, Dental, and Vision
- Employer Paid Life Insurance and Short-Term Disability
- Vol Supplemental Life Insurance
- Vol Long-Term Disability
- Pet Insurance
- Flexible Spending Account
- Flexible PTO
- Cast Member Perks - discounts on Movies, Attractions, and F&B!
Elevate Entertainment Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Job Summary
JOB TYPE
Full Time
SALARY
$83k-116k (estimate)
POST DATE
04/06/2024
EXPIRATION DATE
05/09/2024
WEBSITE
elevate-ent.com
HEADQUARTERS
Los Angeles, CA
SIZE
<25
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