The primary goal of the El Rio Health

Medical Assistant is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

nEssential Job Functions : n nCompletes all clinical and non-clinical assigned duties, tasks, responsibilities, and assignments for a Medical Assistant within reasonable time frames while meeting established rates of performance for the position, ensuring the highest standards of excellence and the lowest of error rates in your work performance.

nPrior to the patient seeing a provider the Medical Assistant will complete all the steps and actions that are defined in the Patient Intake Process : n ndocumenting all the information n patient responses to inquiries n actions into the patient’s Electronic Health Record (EHR) n nAssists, performs, or completes procedures, and / or activities, within the scope of practice appropriate for a Medical Assistant position while complying with all Nursing Policies and Procedures.

nAnticipates, identifies, and responds to the needs of the patient based upon the patient’s reason for the visit, including the coordination and availability of all outside medical records, as well as laboratory and radiology results.

nCompletes all Provider Orders ensuring that the patient understands and verbalizes their understanding of the discharge instructions.

nDocuments completed orders and actions taken by the Medical Assistant shall be entered into the patient’s Electronic Health Record (EHR) and submitted for processing within the defined period.

nCompletes all administrative and non-clerical activities, which are received through El Rio Health IT systems and / or the Patient Portal in support of clinical operations, completing all required documentation on these activities.

nMaintains proficient skill levels that meet defined performance expectations for a Medical Assistant, as evidenced by successful completion of competency skills evaluations for this position on an annual basis.

nMaintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures to include, but not limited to work areas, workstations, examination rooms, hand washing, etc.

as required for a Medical Assistant. nDemonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Accreditation standards for a Medical Assistant.

nMaintains patient confidentiality by controlling the environment and information disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times.

nUnderstands and complies with all organizational Code of Conduct standards, Policies and Procedures, Standing Orders, and Service Excellence requirements at all times with all patients, visitors, and employees.

nEnsures a work environment safe and free from hazards; immediately address or inform management of safety issues or hazards;

nDemonstrates at all times a professional attitude and acceptable job performance for all clinical and non-clinical duties, tasks, responsibilities, and assignments for this position at any clinic location or assignment that supports the operational needs of El Rio Health and as assigned by organizational leadership.

nEvaluates problems, situations, or issues presented to the employee (whether in a clinical or non- clinical environment) for priority needs, resolving the problem effectively and in a timely manner using critical-thinking and problem-solving skills appropriate to the position and authority for a Medical Assistant.

nEnsures that all communication with a patient is completed in a proactive, positive, and effective manner that promotes the patient’s compliance with scheduled appointments and / or treatments.

nDocuments communication efforts with the patient in in the patient’s Electronic Health Record (EHR) in accordance with the Nursing Policies and Procedures.

nIdentifies and reports any safety hazard, or potential hazard, by directly notifying supervisory staff immediately and ensuring that El Rio facilities provide a safe and secure environment for all patients, visitors, and employees.

nAdheres to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team.

nAdds labels, rotates, and stocks medications, medical supplies, and equipment in compliance with the Nursing Policies and Procedures, maintaining proper and appropriate inventories for operational use n n nMinimum Education and Experience : n nA High School Diploma or General Education Diploma (G.

E.D.). n n nIf applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

n nRequired Licenses, Certifications, and Registrations : n nA Medical Assistant Certificate from an approved and accredited educational institution.

n n nCurrent certification in Basic Life Support (BLS) for health care providers. nLevel I fingerprint clearance card : current valid and in good standing or have applied for it within seven working days after beginning employment.

nEmployees in this position may be required to have reliable transportation that can meet any operational reassignments of the organization during the workday.

If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

n nPreferred Education, Experience, Skills, Abilities : n nOne year of experience as a medical assistant in an ambulatory health care setting.

n n n Bilingual (English / Spanish) with the ability to speak, read and write in both languages n n nEl Rio Health is a diverse and inclusive organization.

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Last updated : 2024-04-23