Summary

The EJOT ATF Account Manager, reporting to the Customer Service Manager, serves as the liaison between EJOT ATF, EJOT ATF customers, and both EJOT ATF direct and indirect field sales representatives on all matters pertaining to customer inquiries, requests for quotations, sample submissions, order entries, on-time shipping and various other inquiries that may arise within the business setting.

Position Responsibilities

• Responsible for serving all customer requirements through;
• Customer Correspondence
• Purchase Order entry and contract review
• Forecasting
• Demand Analysis including EDI reconciliation
• Updating Shipping Releases
• Proper shipping documentation
• Responsible for coordinating with outside sales to include direct/independent sales representatives and distributors.
• Coordinate with other EJOT ATF departments to include but not limited to;
• Materials and Logistics for Customer shipping requirements
• Engineering for initiating New Part Launch, ECN’s and other technical requirements
• Customers with Application Engineering assistance requests
• Quality for Customer quality problems, especially in regards to delivery
• Assists the Accounting Department with credit problems, debit memos, billing errors, pricing discrepancies and credit approvals.
• IT for Customer EDI and labeling requirements

Knowledge, Skills & Abilities

• Demonstrated ability to communicate with both internal and external customers
• Demonstrated process improvement skills and problem solving
• Strong analytical & computer skills including experience working on customer sites as well as within manufacturing databases. Experience within MRP and MPS systems.
• Working knowledge of Microsoft Word, Excel and Adobe Reader.
• Keyboard speed and accuracy is a requirement for this position.
• Team player who can work in a dynamic & demanding work environment.
• Bilingual (Fluent in Spanish – speaking, writing and reading)

Education and Experience

• Bachelor’s Degree in Business or related field.
• Three to five years in a manufacturing environment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person