The Customer Service Representative is expected to fulfill order entry, quote and lead time requests with customers and sales personnel in a professional and timely manner.

The Customer Service Representative builds and maintains strong working relationships with other customer service representatives, outside sales representatives, purchasing personnel, members of management, and purchasing personnel. The positions assists co-workers and the Customer Service Manager to improve and/or maintain “superior customer service.”

1. Enter customer quotes

2. Enter customer Sales Orders

3. Answer phone calls directed to Customer Service

4. Enter Direct Shipment Purchase Orders

5. Follow-up on entered Customer Quotes

6. Send prices for Annual Bids

7. Follow-up on all entered Purchase Orders.

8. Up-date P21 errors found as far as (List Cost, Net Cost, Customer Addresses, Phone Numbers, Email Addresses, Billing Addresses, and Item Descriptions)

9. Enter new part numbers with EGW’s 5 digit code with the correct item description and cost

10. Follow-up on the Backorder Report, Promise Date Report, and Open Purchase Order Report and Purchase Order Confirmation Report

11. Up-date Landing Cost on all Purchase Orders

Nominal travel expected.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.