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Help Desk Technician

Best Roofing Services LLC

Fort Lauderdale, FL | Full Time

$56k-70k (estimate)

1 Day Ago

Human Resources Assistant

L P ROOFING, LLC.

Manassas, VA | Full Time

$44k-54k (estimate)

7 Days Ago

Roofing Superintendent

NORTHPOINT ROOFING SYSTEMS OPERATING LLC

Chattanooga, TN | Full Time

$92k-121k (estimate)

5 Days Ago

Help Desk Technician

Best Roofing Services LLC Fort Lauderdale, FL

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$56k-70k (estimate)

Full Time 1 Day Ago

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Best Roofing Services LLC is Hiring a Help Desk Technician Near Fort Lauderdale, FL

Role Overview:
As an IT Help Desk Technician at Best Roofing, you will play a crucial role in providing technical assistance and support to our employees, executives and office locations for various IT issues and inquiries. Working under the IT administrator, you will be the frontline support for troubleshooting, diagnosing, and resolving technical problems, ensuring smooth operations across the organization for all locations (Ft Lauderdale HQ, Palm Beach County and Miami-Dade County Offices).
Core Focus:
The core focus of this role is to deliver timely and effective technical support to internal users, maintain IT systems and equipment, and contribute to the overall efficiency of Best Roofing's IT infrastructure.
Key Responsibilities:

Provide technical support to end-users via phone, email, or in person at any location, with travel to additional offices based on urgency and on an as needed basis.
Monitor and respond to IT help desk tickets in a timely manner, ensuring SLA compliance with ticketing system and internal dashboard data.
Troubleshoot hardware, software, and network issues and escalate complex problems to the IT administrator when necessary.
Install, configure, maintain, and track inventory of desktops, laptops, printers, and other IT equipment.
Assist in the setup and configuration of software applications and user accounts.
Responsible for the creation of new hire accounts, set up, and preparation for employee onboarding.
Document and track all support activities and resolutions using ticketing systems.
Conduct regular system maintenance tasks such as updates, patches, and backups.
Assist in the implementation of IT policies, procedures, and security measures.
Provide training and guidance to users on IT-related topics and best practices.
Other duties as assigned.

How We Measure Success:

Timely resolution of IT issues to minimize downtime and disruptions.
Positive feedback from end-users on the quality of support provided.
Adherence to SLAs for response and resolution times.
Effective documentation of support activities and resolutions.
Contribution to the improvement of IT processes and procedures.
Maintenance of a secure and stable IT environment.

Skills & Experience Requirements:

Bilingual in English and Spanish required.
Bachelor's degree in information technology or similar certification with experience.
Strong organizational and time management skills, with the ability to prioritize effectively and manage multiple tasks in a fast-paced environment.
Ability to adapt to changing priorities and work well under pressure.
Excellent communication skills, both verbal and written, to interact with vendors and internal stakeholders at all levels.
Proven experience as a help desk technician or a similar role in IT support.
Strong knowledge of Windows and/or Mac operating systems.
Experience with Active Directory (AD) managing groups and users.
VoIP experience and troubleshooting proficiency.
Proficient in endpoint management.
Familiarity with networking concepts and troubleshooting.
Proficiency in Microsoft Office, Office 365 administration, and other company specific software.
Basic understanding of IT security principles and best practices or experience working L2 helpdesk request.
Have and maintains a valid driver's license, as travel to all Best Roofing Locations is required (Includes Palm Beach County, Miami Dade County and Broward County offices)
Comfortable sitting at a desk or navigating areas of the business, sit, stand, reach, and lift to 50 lbs.

Job Summary

JOB TYPE

Full Time

SALARY

$56k-70k (estimate)

POST DATE

06/14/2024

EXPIRATION DATE

06/28/2024

The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.