193 Field Service Manager Jobs in Dayton, OH
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Effective Search, Inc. is Hiring a Field Service Manager Near Dayton, OH
- Position Summary:
Manage the global service activities for the company and provide a focal point for after sales activities, driving sustainable growth of related revenue streams. Maintain the technical skills and personnel to support the customer base for calibrations, repairs, training, parts, and technical support. Provide formal Voice of Customer (VOC) feedback back through the new product development process and quality systems teams.
Job Responsibilities:
● Manage personnel/activities of the service department
● Resolve customer conflicts/issues.
● Establish processes/procedures for the effective performance of the field service activities
● Plan and coordinate training of subordinates, both domestic and global to ensure effective and efficient service of the company's products.
● Manage the inventory levels for service parts to facilitate inventory turnover balanced with superior On-Time Delivery performance.
● Create new products/services within the technical support arena.
● Support the Strategy Deployment initiatives as generated from strategic planning.
● Oversee/enter the billing information to generate revenue.
● Integrate, manage and monitor progress of the company’s corporate quality initiatives into the Field Service culture
Qualifications (Knowledge, Skills and Abilities):
● Proficiency in Microsoft office products (primarily Word, Excel, PowerPoint)
Preferred Education/Training/Experience:
● 7-10 years of progressive experience with the field service and service administration roles associated with technical product
● Bachelor’s Degree in Business or a related technical discipline with relevant business management experience, MBA preferred.
● Minimum of 5 years managing a field service organization for a technical product (machine tool strongly preferred).
Professional Certificates, Licenses or Registrations:
Computer Skills:
● Microsoft Office (Word, Excel, PowerPoint)
● SAP or other large-scale ERP system
Travel Requirements:
● Requires less than 10% travel
Job Type: Full-time
Pay: $95,000.00 - $115,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Day range:
- Monday to Friday
Shift:
- Day shift
Work Location: In person
Job Summary
Full Time
$96k-119k (estimate)
03/22/2024
04/24/2024
esintl.net
Roscoe, IL
<25
Related Companies
The job skills required for Field Service Manager include Field Service, Initiative, Microsoft Office, Billing, Professional Development, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Manager positions, which can be used as a reference in future career path planning. As a Field Service Manager, it can be promoted into senior positions as a Field Service Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Manager. You can explore the career advancement for a Field Service Manager below and select your interested title to get hiring information.
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