At EF Boston, we dance at student orientations. We aren’t afraid to express ourselves in our promotional videos, and just like a family, we attend and enjoy student and staff events, and we celebrate our progress and our successes. Our ideal Administrative Coordinator is proactive, a team-player and a self- starter with the drive and enthusiasm to ensure our students immigration, insurance and well-being needs are met. You are focused on continuous improvement and constantly strive for an increase in customer satisfaction. You will support students in their daily life and enable them to achieve the best international experience and highest learning in accordance with EF policy and in compliance with our Accreditation agency, ACCET.

About the Position:

• Work as a Designated School Official in SEVIS: maintain student records in SEVIS and perform the following functions including, but not limited to: issuance of initial attendance I-20s, initial student registrations, updates to biographical, program, and financial information, processing of incoming and outgoing SEVIS transfers, start date deferrals, and travel endorsement signatures
• Assist in enrollment of new students and maintenance of database records, ensuring that all new bookings are confirmed within the required time with strong attention to detail
• Lead new student orientation and assist in weekly registration of new students, ensuring correct intake information is prepared
• Lead safety protocol and risk management
• Provide friendly customer service in a high traffic environment
• Ensure all student records meet the standards of all accrediting bodies
• Manage inquiries from sales offices and other incoming calls and inquiries
• Help students with insurance claims
• Follow up on all missing documents and maintain accurate contact information for all students
• Confirm that student admission and visa documents are issued in a timely matter
• Provide welfare advice and support as required
• Effectively communicate with colleagues from all over the world
• Manage inventory/order office supplies and other items within assigned budgets
• Review and process supplier invoices
• Provide ongoing administrative support and complete other projects as assigned
• Assist with school-wide initiatives and events

Requirements:

• Strong attention to detail
• Ability to complete tasks on tight deadlines
• Excellent time management
• Outgoing and personable service with a smile and pleasant demeanor
• Service minded and quality oriented
• You love meeting students from across the world and value cross cultural experiences
• You are well adept in all social media platforms and are passionate about driving and increasing social media activity at our campus
• Organized and thorough, you’re well adept at multi-tasking and handling many emails and personal interactions daily
• Flexible approach always, you enjoy rolling up your sleeves, jumping in, and doing whatever it takes to get the job done
• Cool under pressure – willing and able to take charge in an emergency, think and react quickly to daily surprises
• Enjoy a fast paced and ever-changing environment
• Reliable – you are someone who can be counted on to deliver results
• Patience and empathy towards working with individuals from many different cultures and ages, as well as limited English skills
• High energy, positive, passionate about study abroad, a good sense of humor and fun!
• Excellent communicator
• Experience in an administrative or customer service role
• Undergraduate Degree
• Proof of US citizenship or permanent residency as required by U.S. Department of Homeland Security

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.edu.