JOB PURPOSE

 Serve as primary reception and information resource for the assigned location by assisting walk-in traffic and by answering telephone inquiries. Provide supplementary clerical, computer, and operational support to school. This position is the focal point for the school.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

 Understands role as CSUSA Representative as evidenced within:

• Leads by example in adherence and knowledge of the CSUSA and school’s Vision, Mission and Values demonstrated by his/her commitment to act in an ethical manner using behaviors that promote a team concept.

• Follows through on duties and projects assigned.

• Participates in and completes training programs successfully offered to increase skill and proficiency related to assignments.

• Reviews current developments, literature and technical sources of information related to job responsibility.

• Follows company policies, and federal and state laws.

• Ensures adherence to good safety procedures.

• Consults directly with CSUSA personnel when applicable.

 Front office responsibilities

• Greets and directs walk-in traffic providing general information and making referrals to offices and services as appropriate.

• Answers phone inquiries by providing general information and/or connecting calls to offices and services as appropriate.

• Maintains a master guide of activities, events, and related information for the school.

• Performs a variety of clerical tasks which may include scheduling and maintaining records of school activities, tracking student attendance, check-in/check-out of supplies and materials, photocopying, typing, data input, sorting mail, making up file folders, and/or transmitting/receiving fax documents and email.

• Schedules appointments and meetings, which may include reserving conference rooms and facilities, organizing materials, sending out meeting notices, arranging for catering services, and maintaining calendars.

• Responds to telephone requests for specific materials to be mailed and assists with mailing general school information to parents.

• Responds to telephone and written requests for school information.

• Maintains confidentiality of records as appropriate.

• Serves as liaison for administrators and teachers.

• Ensures Front Office is organized and information sheets for parents are stocked.

• Maintains inventory of office supplies, ordering from outside vendors or bookstores, as needed within available budget with direction from Principal or Business Administrator.

• Provides passes to students as appropriate.

• Orients and situates substitute teachers.

• Calls parents on waiting list when an opening at the school arises.

 **MAY PERFORM OTHER DUTIES AS ASSIGNED**

 JOB REQUIREMENTS

•High School graduate or equivalent.

•Minimum of 2 years relevant experience.

•Experience working in a school office setting highly desired. 

•Excellent customer service skills.

•Excellent organization, time management, and follow up skills. 

•Must be able to present a professional office with great customer service skills.

•Must have a positive attitude and be able to collaborate with others, while helping to maintain a pleasant working environment.

•Must be detail oriented.

•Bilingual a plus, but not required.

•Understanding of and commitment to company values.

•Successful results of criminal and employment background check.

•Ability and willingness to take directions.

•Possesses excellent interpersonal skills and displays such between all stakeholders: being courteous, professional, and helpful.

•Possesses excellent communication skills: Oral (including presentations), Written, Interpersonal (active listening), Negotiating and Influencing.

•Has the ability to be at work consistently, to be on time, to follow instructions, to respond to management direction and to solicit feedback to improve performance.

•Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

•Strives to implement best practices and positive character education consistently.

•Such alternatives to the above requirements as CSUSA may find appropriate and acceptable.