Salary $52,000 year

Scope of Position: Assess jobseekers and determine the most appropriate path to return to work. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.

Essential Functions:

• Provide individualized assessment of work, family and personal development needs and opportunities
• Determine eligibility and accurately complete required documentation for enrollment
• Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Provide referrals to appropriate One Stop services, business services unit, online learning centers and community service or social service agencies when needed
• Convince customers to participate in and follow through with planned activities as outlined in contract with funding agency
• Oversee customer activities and assist with workshop schedules
• Track all customers activities including AJC services, ITAs, and other CWP initiatives
• Create solutions to customer attendance problems
• Maintain organized database of customers and keep detailed documentation of all contacts
• Maintain accurate individual case files for each registered customer, ensuring each contain appropriate eligibility documents
• Guide jobseekers through preparation of individual employment plans based on their specific occupational goals
• Maintain customer files as specified by contractor
• Share information with appropriate staff and/or funding agencies
• Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract, accommodating customer work schedules
• Document all participant contacts and activities in case progress notes
• Assist in the preparation of project reports as needed
• Ensure that positive outcomes and goals are met as required by contract
• Work with the team on implementing processes that increase customer engagement
• Conduct program orientations
• Other duties as assigned

Education and Experience Requirements:

• Career counseling or case management experience
• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor required
• Bachelors degree or Associates degree, or three years of work experience in case management/human services or related experience
• Knowledge of Microsoft Office applications