Position Summary

The Security Officer I of the Des Moines Art Center safeguards & protects all assets, personnel, students, visitors, and guests to its facilities.

Concurrent with ensuring a safe environment, this position provides excellent internal & external customer service.

Reporting Relationship

This position reports to the Director of Security & Visitor Experience and has frequent contact with peers and Lead Officers in security, maintenance, installations, education, visitor experience, museum shop, and curatorial departments.

Security Officers are in constant contact with museum visitors, docent volunteers, and students of all ages.

Essential Functions

• Protection of assets, personnel and visitors
• Provides security for galleries, public spaces, studios, meeting rooms, offices, storage areas, traffic corridors. Maintains situational awareness at all times to mitigate vulnerabilities, and prevent persons from removing, vandalizing, stealing, or destroying work of art or other museum property.
• Maintains current knowledge of museum exhibitions and related security considerations for all galleries.
• Observes artwork and galleries in assigned area of responsibility for condition changes of any kind; promptly reports inconsistencies and potentially harmful conditions such as environmental effects (water leak, humidity, temperature, condensation, etc.

to the Director of Security and Visitor Experience or a Lead Officer.

• Responds to emergency calls for assistance, administers first aid and records details of visitor incidents as needed.
• Internal and external customer service
• Respectfully remind / inform visitors of rules, regulations, and proper conduct while in the museum
• Generate excitement about and interest in the Art Center by providing visitors information on the Art Center, its programs, and activities.
• Uphold the Art Center's commitment to inclusivity and accessibility.

Other Responsibilities

• Attends meetings and training programs to maintain current knowledge of Art Center programs and policies.
• Act in ways that reflect favorably on the Art Center and maintains professional standards in the quality of performance and demonstration of concern for the Art Center's collection, programs, and facilities.

Adheres to Des Moines Art Center Code of Ethics, Employee Handbook and other organizational policies.

Qualifications, Knowledge, Skills and Abilities

• Dependability, flexibility, and adaptability, in a dynamically moving and event-driven environment
• Ability to focus on solving conflict, not blaming; maintaining confidentiality; listens to others without interrupting;

keeping emotions under control and remaining open to others' ideas and tries new things

• Must be able to solve problems and respond quickly and calmly in stressful situations
• Must be consistently at work and on time; ensuring work responsibilities are covered when absent and arriving to meetings and appointments on time
• Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions;

includes appropriate people in decision-making process and makes timely decisions

Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback;

• Ability to understand and effectively communicate verbally, and with appropriate body language.
• Must be 18 years of age or older.
• After successfully passing a 90- day probationary period, a Security Officer I is eligible to apply for Security Officer II.

Required Education, Experience and / or Certification

None.

Decision Making

Participates in day-to-day decision making within established security procedures and organizational policies, utilizing good judgement in evolving situations, always with a customer-focused mindset.

Special Considerations (Work Environment, Schedule, Required Travel, etc.)

• This position will routinely require a schedule of 25-27 hours per week.
• Dress - It is important for all employees to project a professional (not distracting) image by being appropriately attired.

Security staff must be neat, clean and well groomed. Black pants, black shoes, black cardigan, clothing that is color pattern free, knee length shorts or knee length skirts with black tights are acceptable attire.

No exposed midriffs or see through garments. Security staff is issued Des Moines Art Center shirts to be worn while on duty making you recognizable as a Security Officer.

• Most often, work is inside, in a climate-controlled environment with light background noise. Shift times may vary to meet the museum's requirement to staff the facilities during open hours and to staff private events.
• Work requires long periods of sustained standing.

Physical Factors

• Sitting / Standing / Walking : Approximately 95% of time is spent standing or moving around work areas. Balance of times (approximately 5%) is spent seated.
• Speaking / Hearing : Clear dictation is required for activities which demand detailed or important instructions spoken to others accurately, clearly, or quickly.

Adequate hearing is necessary for effective communication with visitors.

• Vision : Corrected vision close to 20 / 20 is necessary to inspect artwork and gallery conditions.
• Lifting / Carrying / Pushing / Pulling : The ability to lift and carry weights that may exceed 20 pounds.
• Stooping / Kneeling : The ability to stoop and kneel is necessary for performing inspections.
• Reaching / Handling : Good manual dexterity is necessary for radio use and handling of keys and doors.

Equipment Used

• Two-way radios
• Keys
• Emergency equipment as needed

Equal Opportunity Employment Statement

• The Art Center is dedicated to equal employment & advancement opportunities. It is the Art Center's policy to hire & promote qualified individuals based on their interest, aptitude, and qualifications, and without regard to age;
• creed; disability or genetic information; ethnicity, national origin, race, or skin color; gender, gender expression, gender identity, sex, or sexual orientation;

religion; veteran status; or any other protected group under applicable Federal, State, or Local law.

We are looking for people from all professional disciplines to join our team. We know that successful candidates will meet many of the requirements listed on a job description, but may not have all qualifications.

If you see a position that describes your skills and knowledge, we encourage you to apply.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties & responsibilities to this job at any time.

This job description in no way states or implies that these are the only duties to be performed by the incumbent. The incumbent is required to follow instructions and to perform the duties requested by his or her supervisor.

Last updated : 2024-05-20