Summary:

Assist the Outlet Manager in the day-to-day operations of the department. Manage and respond to critical issues within the outlet, resolve guest concerns and ensure 100% guest satisfaction. Provide front counter service to customers, including taking food and beverage orders. Prepare requested items, work with fellow team members to ensure orders are properly prepared in a timely manner, and efficiently manage the point of sale system. Maintain organization, cleanliness and sanitation of work areas and equipment.

Essential Functions and Responsibilities:

• Assist Manager with scheduling and directing of Food Service Attendants
• Responsible for opening and closing procedures
• Responsible for learning all menu items, preparing menu items and all cooked items to specifications; must know ingredients and prices for all food and beverages
• Responsible for slicing cold meats, hot meats and cheeses, using slicing machine
• Follow departmental procedures to ensure a sanitary and safe work environment
• Responsible for cleanliness of line (e.g. clear, clean, reset and maintain designated areas during shift including counters, standing counters, and condiment stands as needed)
• Responsible for maintaining stock on the line at all times and keeping the line restocked
• Responsible for utilizing POS system; ensure all paperwork is accurate and complete
• Maintain an excellent working relationship with all levels of the organization
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• Previous experience performing same or similar duties preferred
• Previous experience working with a POS system preferred
• Must be able to understand, implement and adhere to the sequence of service (i.e. timeliness in approaching and providing guest with service)
• Must be able to understand and adhere to all department/company cash handling procedures and able to handle large amounts of money as needed
• Must be able to understand and conform to all company/departmental policies, procedures, rules and regulations
• Must present self in a professional manner at all times and able to function in a fast-paced team environment
• Ability to work amicably with co-workers
• Ability to learn tasks in a reasonable amount of time
• Proven experience providing high level of guest service
• Ability to effectively communicate in English, both written and verbal
• Must be at least 18 years of age
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Health Card

Physical Requirements

• Standing, Walking, Turning, Bending, Stooping, Reaching, Hearing, Observing
• Lifting, Carrying, Pushing and Pulling up to 35 lbs.
• Protective equipment

Work Environment Potential Conditions

• Smoky, noisy, dimly lit, and changing temperatures

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.