Responsibilities:

• Train, supervise and support front desk staff

• Schedule shifts

• Ensure timely and accurate customer service

• Handle complaints and specific customer requests

• Troubleshoot emergencies

• Monitor stock and order office supplies

• Ensure policies and security requirements are met

• Booking and modifying hotel reservations, answering phones, check in and check out of guests

• Cashiering and credit card payments

• Greet and register guests

• Inspect the grounds, public areas and guest rooms for appearance and cleanliness

• Ensure company standards for housekeeping, maintenance and guest services are met

• Answer guest questions about hotel services and policies

• Interview, hire, train and terminate staff

• Monitor staff performance, ensuring the hotel is running well and guests are happy

• Coordinate front-office and back-office activities and resolve any problems

Requirements:

• Proven work experience as a Front desk manager or Reception manager

• Available weekends, holidays, and evenings

• Hands on experience with office machines (e.g. fax machines and printers)

• Thorough knowledge of customer service, office management and basic bookkeeping procedures

• Proficiency in English (oral and written)

• Solid knowledge of MS Office, particularly Excel and Word

• Excellent communication and people skills

• Good organizational and multitasking abilities

• Problem-solving skills

• High School diploma; additional certification is a plus

• Ability to lead a large group

• Attention to detail

• Ability to work in a fast-paced, high-stress environment

• Excellent written and verbal communication

• Knowledge of all hotel operating procedures

• Critical-thinking and problem-solving skills

• Excellent customer service and interpersonal skills

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend

Experience:

• Hospitality: 2 years (Preferred)
• Management: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person